Customer Service Specialist - Commercial Lines
Stanton Insurance Agency, Inc. has been a trusted partner in helping businesses safeguard their future for over a century. They are seeking a Commercial Lines Customer Service Specialist who will manage client accounts, process endorsements, handle renewals, and ensure exceptional service built on trust.
Responsibilities
- Manage client accounts by processing endorsements, renewals, certificates, and policy changes with accuracy and care
- Serve as the go-to contact for commercial clients, answering questions about coverages, billing, and claims
- Collaborate with producers and account managers on quotes, applications, and risk assessments
- Work directly with carriers to ensure policies are issued, modified, or renewed correctly
- Conduct policy reviews and audits to spot coverage gaps and recommend improvements
Skills
- Minimum 1-3 years of experience in commercial insurance or account management
- High school diploma required
- Hold or are willing to obtain a Property & Casualty (P&C) license
- Strong knowledge of general liability, property, auto, workers' comp, and umbrella policies
- Excel at communication, multitasking, and building client relationships
- Tech-savvy and comfortable using systems like Applied Epic, AMS360, or Vertafore
- Take pride in accuracy, problem-solving, and staying calm under pressure
- Associate or bachelor's degree in business, finance, or a related field
Benefits
- Comprehensive health insurance
- Dental insurance
- Retirement plans
- Paid time off
- Ongoing training and support for professional certifications (CISR, CIC, ACSR)
- A collaborative, supportive and growth-minded culture
- Hybrid or remote flexibility
Company Overview