Application Training & Support Assistant

Arnold & Porter is seeking an Application Training & Support Assistant to join their Information Technology Department. This role involves providing administrative, training, and customer support for technology training initiatives and end-user support within the firm.

Responsibilities

• Maintain, update, and publish the monthly IT training calendar and course descriptions
• Coordinate and support virtual and in-person training sessions, including webinar setup, Zoom link management, firm-wide communications, room preparation, session monitoring, and participant support
• Distribute onboarding and instructional communications to new hires regarding training resources
• Manage shared IT mailboxes (Training, IT Information, Pilot Feedback) to ensure timely responses and resolution of support requests
• Maintain the IT On-Call Escalation Schedule
• Track and manage training manuals, handouts, and classroom materials as needed
• Distribute post-training evaluations and collect feedback
• Coordinate repairs and maintenance of training room equipment
• Schedule training room usage for other firm departments
• Assist in the creation and formatting of training materials using firm-approved templates and standards
• Support Application Training & Support Specialists in developing manuals, quick reference guides, and online documentation for firm systems and applications
• Participate in a train-the-trainer program by observing and supporting instructor-led sessions
• Progressively co-facilitate and independently deliver training classes as proficiency develops
• Provide floor support during system rollouts, upgrades, and major technology changes
• Deliver high-quality end-user support by promptly claiming and resolving Help Desk tickets

Skills

• Minimum of one year of experience in a training, technology, or legal environment
• Proficiency with Windows operating systems and Microsoft Office applications
• Strong organizational, time management, and problem-solving skills
• Ability to work independently with minimal supervision
• Excellent written and oral communication skills
• Ability to present information clearly to groups of varying sizes and audiences
• Proven ability to manage multiple tasks in a fast-paced environment with strong attention to detail
• Demonstrated discretion and ability to maintain confidentiality
• Professional demeanor with strong interpersonal and client service skills
• Flexibility to work additional hours as needed
• Prior law firm experience preferred

Benefits

• The firm may provide a discretionary bonus annually.

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