Hybrid Collections Account Representative
ARS National Services is seeking a Hybrid Collections Account Representative to join their team. The role involves handling customer calls, analyzing financial situations, and negotiating payment solutions while ensuring compliance and maintaining accurate records.
Responsibilities
- Handle inbound/outbound calls with empathy and confidence
- Analyze financial situations and offer tailored solutions
- Negotiate payment plans, settlements, and full repayments
- Stay sharp with quality and FDCPA compliance
- Keep accurate records and collaborate with team leads
- Engage with your team on camera during shifts
Skills
- High school diploma or GED
- Strong communication skills — assertive, clear, and professional
- Critical thinking + active listening
- Comfort with basic math (yes, you'll be working with percentages!)
- Basic computer skills & reliable high-speed internet
- Must pass background and drug screening
- Collections, sales, or call center experience
Benefits
- Full benefits (Medical, Dental, Vision, 401k)
- Paid Sick Time, Vacation Time, and 8 paid holidays
Company Overview