[Remote] eCommerce Specialist
Note: The job is a remote job and is open to candidates in USA. Optimum is a leader in the connectivity industry, seeking an enthusiastic eCommerce Specialist to enhance customer experiences. The role involves responding to customer inquiries, resolving issues, and providing sales support primarily through chat and email to ensure customer satisfaction with Optimum's products and services.
Responsibilities
- Provide high value-added sales, primarily by chat and email, to potential customers or to expand services to existing customers, who visit our branded web site, by accessing the customers' needs and push all Optimum products and services
- Meet Optimum technology, product, and service sales targets, in a commission driven environment, by engaging customers through explanation of the overall value, features and benefits of all products and service, and promotions specifics for each region
- Enter pertinent information to customer accounts accurately using proper service codes and one-time charges while working in multiple systems simultaneously
- Respond appropriately and professionally to questions from pending and current customers regarding sales related issues
- Utilize rapport building to proactively attempt to upsell customers to additional ancillary products by probing, customizing offer and rebutting objections
- Maintain an advanced and current knowledge base of Optimum products
Skills
- High School diploma or GED required, two years college preferred
- Experience selling in a performance managed environment that is a technology focused with high volume sales through email and chat
- Must be able to engage customers with excellent interpersonal skills, focus on rapport building, listening, and questioning skills, in a fast-paced sale, commission based, and customer service environment
- Computer skills using Windows based systems, including databases & billing systems required
- Must be able to exhibit strong grammar and spelling as wells as written and oral communications skills to a standard as set by Optimum
- Requires flexibility to work evenings, weekends, holidays, overtime and changes in shift depending on the needs of the business
Company Overview