IT Operations Market Research Analyst
About the position We’re KSM, one of the top 50 largest independent advisory, tax, and audit firms in the United States. But more than our size, it’s our people and culture that set us apart. We believe great things happen when people are supported, challenged, and given the freedom to do their very best work. That’s why we’ve built a workplace where your career and personal life can thrive together – where you have the flexibility to manage your time, the resources to grow, and a team that genuinely cares about your success. We’ve been employee-owned since 2001, giving every team member a stake in our collective success. This ownership mentality fosters a culture of collaboration, curiosity, and excellence – where new ideas are welcomed, different perspectives are valued, and you’re encouraged to explore what excites you most. Whether you’re expanding your skills, tackling new challenges, or making an impact beyond the office, we provide the resources and support to help you grow in the direction that’s right for you. At KSM, your contributions matter – not just to the firm, but to your colleagues, clients, and the communities we serve across the U.S. If you’re looking for a place where you can do meaningful work, build lasting relationships, and grow in ways that align with what’s most important to you, we’d love to meet you. Position Overview KSM’s IT Services Group is seeking a part-time IT Operations & Market Research Analyst to support both the operational effectiveness of the IT Services team and the firm’s strategic growth in technology advisory and managed services offerings. This hybrid role is split evenly between: (1) IT operations, documentation, project coordination, and process improvement, and (2) Market research, sales prospecting, and business development support. The ideal candidate is highly organized, analytical, and comfortable working independently in a remote environment.
Responsibilities
- Project Coordination & Execution Track and monitor progress for IT initiatives.
- Maintain project documentation, action logs, process maps, and communication briefs.
- Support IT leadership with risk identification and reporting.
- Process Improvement & Documentation Evaluate workflows and recommend improvements.
- Create and maintain SOPs and knowledge base articles.
- Draft user-centered change-management communication.
- Data, Reporting & Administrative Support Compile and analyze data from IT systems and tools.
- Prepare reports and dashboards.
- Assist with procurement workflows, vendor coordination, and administrative tasks.
- Market & Industry Research Conduct research on technology, regulatory, and market trends.
- Analyze segments to identify opportunity areas.
- Prepare concise research briefs.
- Sales Prospecting & Pipeline Support Build targeted prospect lists using CRM tools and industry data.
- Research organizations and leadership to qualify leads.
- Draft tailored outreach materials and prospect summaries.
- Maintain up-to-date CRM records.
- Marketing & Content Insights Gather market intelligence for marketing collateral.
- Monitor competitor offerings.
- Provide research-backed content support.
Requirements
- 3+ years in project coordination, operations, research, or similar roles.
- Strong analytical and research skills.
- Excellent written communication and documentation abilities.
- Proficiency with Microsoft Office, Teams, and collaboration tools.
- Ability to work independently in a remote, part-time role.
Nice-to-haves
- Experience in higher education, government, consulting, or professional services.
- Familiarity with CRM systems and research databases.
- Exposure to IT project management.
- Experience in preparing structured materials for strategic decision-making.
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