Experienced Customer Service Assistant – Office Administration and Support

At arenaflex, we're passionate about creating exceptional experiences for our customers and employees alike. As a leading global designer, manufacturer, and distributor of high-performance interior and exterior doors, windows, and related building products, we're committed to innovation, quality, and customer satisfaction. We're now seeking an experienced Customer Service Assistant to join our team and contribute to our mission of bringing beauty and security to the spaces that touch our lives.

Responsibilities and Duties

As a Customer Service Assistant at arenaflex, you'll play a vital role in ensuring seamless communication and support across various departments. Your key responsibilities will include:

• Reviewing bills of materials and maintaining them in our system to ensure accuracy and efficiency.
• Responding to incoming calls from customers and vendors with a high level of professionalism, empathy, and problem-solving skills.
• Participating in month-end processing to ensure timely and accurate financial records.
• Processing credits and debits with precision and attention to detail.
• Maintaining all vendor files and contact information to facilitate smooth communication and collaboration.
• Maintaining a system of financial recordkeeping, including issuing receipts and recording payments, to ensure transparency and accountability.
• Demonstrating excellent communication skills, including helpfulness and patience, when interacting with vendors, customers, contacts, and fellow employees.
• Adhering to established company safety policy and procedures to ensure a safe working environment.
• Communicating effectively with Production Supervisors and co-workers to ensure seamless collaboration and support.
• Possessing a strong work ethic, with honesty and integrity being essential qualities for this position and our organization.
• Performing administrative functions, such as electronic and physical filing, scanning, copying, and organizing documents, as well as creating company documents.
• Maintaining electronic documents, including miscellaneous spreadsheets for the office, to ensure accuracy and efficiency.
• Entering receivers into our ERP software to ensure timely and accurate inventory management.
• Maintaining office supply stock levels and keeping the office supply room organized to ensure a productive and efficient work environment.
• Assisting other departments administratively as needed to ensure seamless support and collaboration.
• Performing other administrative functions and general duties as required by management staff.

Knowledge, Skills, Abilities

To succeed in this role, you'll need to possess the following knowledge, skills, and abilities:

• The ability to read and comprehend basic verbal and written instructions, as well as read and interpret drawings, blueprints, sketches, instructions, and specifications.
• A willingness to accept and receive frequent training, supervision, and assistance from positions and supervisory personnel.
• Excellent communication skills, with the ability to communicate effectively and tactfully with various levels of personnel in various situations and environments.
• The ability to work in a team-oriented environment and contribute to a positive and collaborative team dynamic.
• The motivation to learn and adapt to new situations and challenges.
• The ability to work in a manufacturing and fast-paced environment, with a high level of energy and enthusiasm.
• Reliable transportation and a punctual and dependable attendance record.
• The ability to work overtime as needed, with flexibility and adaptability.
• The ability to pass a pre-employment physical examination and drug screen.

Education and Experience

To be considered for this role, you'll need to possess the following education and experience:

• A High School Diploma, with an associate degree preferred.
• One (1) year of Administrative Assistant experience, with a strong background in customer service and office administration.
• Proficiency in Microsoft Office Suite products, with advanced Excel skills.
• Experience with SharePoint and Salesforce is preferred.
• Strong organizational skills, with attention to detail and problem-solving skills.
• Clear and precise communication skills, with the ability to work within a team.
• Previous experience in manufacturing or warehouse environments is an asset.
• The ability to work efficiently in a fast-paced environment, with excellent communication skills and customer service skills.

About arenaflex

arenaflex is a leading global designer, manufacturer, and distributor of high-performance interior and exterior doors, windows, and related building products. We're committed to innovation, quality, and customer satisfaction, and we're passionate about creating exceptional experiences for our customers and employees alike. Our associates are dedicated to bringing beauty and security to the spaces that touch our lives through our market-leading product brands across the world.

What We Offer

At arenaflex, we're committed to investing in our people and providing a competitive compensation and benefits package. As a global organization, we offer a range of benefits, including:

• Medical and dental coverage
• Generous leave policies
• Retirement program
• And many more!

We're an equal employment opportunity employer and do not tolerate discrimination, harassment, and/or retaliation based on individuals' physical traits, beliefs, and/or other characteristics that are protected under applicable laws.

How to Apply

If you're a motivated and customer-focused individual with a passion for office administration and support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Apply Now

[Insert contact information or online application portal] Don't miss this opportunity to join our team and contribute to our mission of bringing beauty and security to the spaces that touch our lives. Apply now and take the first step towards a rewarding and challenging career with arenaflex! Apply for this job