[Remote] Technical Support Specialist
Note: The job is a remote job and is open to candidates in USA. Marigold is a fast-growing marketing technology company that helps businesses build stronger customer relationships through its core platforms. The Technical Support Specialist will work with the Campaign Monitor team to provide timely and personable support, troubleshoot technical challenges, and contribute to improving user experience.
Responsibilities
- Serve as the first point of contact for customer inquiries, delivering timely and effective solutions
- Troubleshoot and resolve a wide range of technical issues with accuracy and professionalism
- Provide guidance and best practices to help customers maximize the value of our email marketing software
- Collaborate with product and engineering teams by sharing customer insights to improve features and user experience
- Maintain clear, up-to-date internal documentation and resources for both customers and colleagues
- Continuously develop product knowledge and stay informed on new features, updates, and processes
Skills
- 1–2 years of experience in customer or technical support roles
- Proven success in customer-facing positions
- Eagerness to learn and openness to constructive feedback
- Team-oriented, collaborative, and solutions-focused mindset
- Strong problem-solving and troubleshooting abilities
- Commitment to continuous process improvement
- Experience working effectively within a remote team
- Proficiency with Salesforce or other CRM platforms
- Familiarity with SaaS applications and cloud-based software
- Comfortable using collaboration tools such as Slack and Google Workspace
- Exposure to AI-powered chatbots and related technologies
Benefits
- Medical/dental/vision insurance
- Life/accident/disabilities insurance
- Supplemental health benefits
- FSA
- EAP and pet insurance
- Generous time off (we call it Open Time Away) as well as paid holidays and a birthday benefit day off.
- Paid Volunteer Time
- 401k plan with a company match on your contributions.
- Employee-centric and supportive remote work environment with flexibility.
- Support for life events including paid parental leave.
Company Overview
Company H1B Sponsorship