Customer Onboarding Specialist
Typeform is a refreshingly different form builder that helps over 150,000 businesses collect data through enjoyable forms, surveys, and quizzes. As a Customer Onboarding Specialist, you will guide new Enterprise Plan customers through the onboarding process, ensuring they achieve success and build a strong foundation for using Typeform effectively.
Responsibilities
- Guide new Enterprise Plan customers through the onboarding process, helping them define success and build initial use cases
- Run tailored onboarding sessions that focus on product education, workflow setup, and early wins
- Collaborate with Account Executives and Customer Success Managers to ensure a seamless handoff and cohesive customer journey
- Track onboarding progress, usage data, and engagement signals to manage timelines and flag potential risks proactively
- Document and scale onboarding processes that support repeatability and efficiency
- Advocate for the voice of the customer internally, sharing feedback with Product, Support, and other teams
Skills
- Experience in a customer-facing role within SaaS — onboarding, customer success, or implementation preferred
- A background in research (e.g., user research, market research, behavioral science, or analytics) is highly valued
- Strong communication and project management skills — you're organized, empathetic, and proactive
- Ability to explain technical concepts in a clear, approachable way to a variety of audiences
- Comfortable working with data and tools to track customer behavior and progress
- A collaborative mindset — you love working cross-functionally to deliver better outcomes
- Bonus: familiarity with product-led growth (PLG) motions or usage-based models
Benefits
- 5-10% bonus depending on your level and performance
Company Overview