[Remote] Advocate-Phone

Note: The job is a remote job and is open to candidates in USA. The National Domestic Violence Hotline is dedicated to supporting individuals affected by relationship abuse. As an Advocate, you will respond to incoming calls from survivors and provide emotional support, vital information, and resources to help callers enhance their safety and regain control over their lives.

Responsibilities

• Provide advocacy services on The Hotline’s Crisis Intervention Model, including safety assessment, education, and referrals to contacts as appropriate
• Utilize critical thinking and strategic questioning skills to assess and appropriately respond to contacts
• Consistently and accurately collect and record required caller information into the database system
• Actively maintain a basic understanding of the dynamics of intimate partner violence and healthy relationships
• Respond with compassion and awareness to people of various backgrounds
• Communicate with integrity with all members of The Hotline staff and contacts
• Utilize resilience strategies to deal with stressful situations, and to navigate contact crisis situations
• Comply with The Hotline’s confidentiality policy and respect the confidentiality of all
• Attend required meetings and training, including, but not limited to, team meetings and all staff meetings
• Adhere to the assigned schedule, which requires availability during inclement weather and assigned holidays to ensure 24/7 hotline coverage
• Be accountable and dependable, as it pertains to at-home work responsibilities, and in-person activities as needed

Skills

• High school diploma or equivalent required
• At least one year of continuous professional experience in customer service, social services, call center environments, or related roles
• Strong computer skills required, including proficiency with Microsoft Windows, Office 365, and Zoom Meetings
• Working knowledge of intimate partner violence and healthy relationships
• Demonstrated ability to respond with empathy and compassion to victims in crisis situations
• Excellent verbal and written communication skills
• Team-oriented, respectful, and approachable to contribute toward building strong working relationships
• Bilingual in English and Spanish

Benefits

• 100% employer-paid medical plan option
• Dental and vision insurance plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA) for medical and dependent care
• Employer-paid short-term and long-term disability insurance
• Employer-paid life and accidental death & dismemberment (AD&D) insurance ($50,000 coverage)
• Aflac supplemental insurance plans
• 401(k) retirement plan with employer match
• 10 days of paid vacation in your first year (increases with tenure)
• 14 floating holidays per year
• Paid sick leave and paid parental leave
• Modern Health, a mental health platform that provides confidential, on-demand support for your mental well-being through individual and group sessions, mediations and other wellness tools.
• Access to Employee Assistance Program (EAP)
• Nectar Rewards, a peer-to-peer employee recognition and rewards platform that helps teams celebrate wins, reinforce company values, and boost engagement.
• Employee referral program
• Discounted Gold’s Gym membership

Company Overview