[Remote] Customer Support Technician (2026)
Note: The job is a remote job and is open to candidates in USA. SkySlope is a leading company in the Real Estate software space, providing support to a vast network of users. As a Customer Support Technician, you will be responsible for delivering exceptional customer service and technical support to real estate agents and brokers, ensuring their issues are resolved efficiently and effectively.
Responsibilities
- Responding and resolving customer support tickets that come in via emails, live chats, and phone calls in a timely and professional manner, while building customer rapport
- Contributing to the efficiency of the software support department, while also supporting their team members
- Be a subject matter expert on the SkySlope platform and confidently resolve issues customers are having
- Troubleshooting technical issues and maintaining strong communication with the customer throughout the process
- Identifying, testing, and escalating websites issues to QA as necessary
- Using down-time when there are no open or incoming tickets to complete File Recs from the service queue, or completing other tasks assigned by Department Leadership or Management
- Maintaining a fluctuating volume of incoming tickets/supporting other team members as volume varies
Skills
- Experience providing a high level of customer service, preferably in a technology environment or call center
- Experience multi-tasking multiple responsibilities
- Experience with both Microsoft and Mac platforms
- Experience using a variety of different web browsers
- Ability to type 40+ WPM
- Excellent written and verbal communication skills
- Excellent teamwork skills
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Basic Life and AD&D Insurance (with additional Voluntary Plans available)
- Voluntary Short & Long Term Disability Insurance Plans
- Voluntary Accident insurance
- Voluntary Hospital Indemnity
- Voluntary Critical Illness
- Flexible Spending Account
- Health Savings Account (HSA)
- 401(k) Plan
- Employee Stock Purchase Plan
- Paid Time Off (PTO)
- 16 Paid Holidays
- Bereavement Leave
- Discounts through Fidelity
- Pet Insurance through Nationwide
- Paid Parental Leave
- Dayforce Wallet
- Waldorf University discounts and perks
- Child Literacy Assistance Program discount
- $1,000 Employee Referral bonuses
Company Overview