Account Support Analyst
RELX is a leading provider of risk management solutions, and they are seeking an Account Support Analyst to enhance customer satisfaction and support revenue goals. The role involves interpreting contracts, ensuring accurate billing, and improving processes while collaborating with various departments.
Responsibilities
- Interpreting contracts within projects to Provide setup and billing support for all Risk products we provide
- Identifying, coordinating, and implementing process and system improvements in contract setup simplification, workflow, billing/invoicing, and general back-office support
- Working closely in a team environment building an effective working relationship with the sales teams and internal processing teams such as MBS Accounting, Customer Accounting, Back Office, IADP, Support, Pricing, and Product
- Investigating and improving customer satisfaction, addressing issues such as customer billing and invoices, order processing, and account and user provisioning policies
- Compiling data, verify pricing, compute fees and charges contract for billing purposes
- Implementing all Fulfillment related requests in outlined workflow & processes
- Ensuring accurate completion of all received projects/requests while maintaining turnaround time to meet business requirements and required accuracy rates, ensuring needs are fulfilled
- Troubleshooting any billing/invoicing/account set up related inquiries
Skills
- Previous experience with computer applications, such as Microsoft Word, Excel and PowerPoint, and any other related accounting software
- Have customer service, organizational proficiency, adept problem-solving, meticulous attention to detail, strong interpersonal skills, and excellent communication abilities are essential
- Must have excellent verbal and written communication skills with the ability to convey complex information clearly
- Have well-developed proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Previous billing experience
- Strong math and analytical skills
- Ability to interpret contracts and extract billing-relevant data
- Experience working with internal systems and cross-functional teams (sales, onboarding, product)
- Possess general knowledge/ability to quickly learn the contract and pricing processes in our back-office systems
- High School diploma required
- Maintain required accuracy rates to ensure fulfilling needs
- Preferred prior experience with RISK products
- Bilingual candidates preferred
Benefits
- Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
- Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
- Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
Company Overview