Experienced Customer Support Specialist – US Remote

Join arenaflex, a global data and technology company, in revolutionizing the way we interact with customers and empower them to achieve their financial goals. As a Customer Support Specialist, you will be part of a dynamic team that provides top-notch customer service and technical support assistance to our ever-growing population of customers. arenaflex is a FTSE 100 Index company listed on the London Stock Exchange, with a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland, and we operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

Unlock the Power of Data

arenaflex helps to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics, and software. We assist millions of people to work towards their financial goals and help them save time and money. Our Customer Care organization's purpose is to support our customers by providing excellent customer service and technical support assistance, unlocking the power of data to create opportunities for consumers, businesses, and society during life's big moments.

Key Responsibilities

As a Customer Support Specialist, you will:

• Take In-Bound calls to assist with credit-related memberships, services, and product offerings; and advocate for solutions that will help consumers improve their creditworthiness.
• Help consumers understand credit bureau processes and educate them on appropriate steps to request corrections.
• Receive customer requests for assistance; identify support needed, and either help or forward requests to the appropriate functional area.
• Handle escalated customer issues.

Qualifications

To be successful in this role, you will need:

• High-speed internet service (minimum 25 mbps download/ 5 mbps upload). You can test your home internet speed by using this link: https://speedtest.net/
• Training will be remote so you will be on camera using your computer's webcam.
• Experience interpreting and responding to customer requests and can put yourself in the mind of the customer.
• High School Diploma or GED.
• At least one year of customer service experience.
• You are comfortable using a computer to perform operations.
• Can pass a criminal background check, employment verification, education verification, credit check, and a drug screen.
• Flexible work environment: ability to work remote, hybrid, or in-office. You must be a US resident living within 45-60 minutes of our Allen, TX office.

Requirements

* Strong communication and problem-solving skills.

• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Excellent customer service skills and a passion for providing excellent customer experience.
• Ability to work independently and as part of a team.
• Strong analytical and technical skills.

Benefits and Perks

* This role is eligible for a $1,500 performance bonus which is paid out after completing 90 and 180 days of employment. Details will be provided during the interview process.

• Core benefits including full medical, dental, vision, and matching 401K.
• Flexible time off including volunteer time off, vacation, sick, and 12-paid holidays.

Work Environment and Company Culture

arenaflex celebrates individuality and diversity, and we take our people agenda very seriously. Our culture and people are important differentiators, and we focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. arenaflex's people-first approach is award-winning; Great Place to Work™ in 24 countries, FORTUNE Best Companies to work, and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Equal Opportunity Employer

arenaflex is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of arenaflex's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at arenaflex and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability, or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

How to Apply

If you are passionate about providing excellent customer service and are looking for a challenging and rewarding role, please apply to this position. arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We look forward to hearing from you! Apply Job! Apply for this job