Aftermarket Account Manager
Join our Raymond Team as an Aftermarket Account Manager! The Role: We are seeking a passionate and results-driven Aftermarket Account Manager who brings energy, strategic thinking, and strong relationship-building skills to the table. In this role, you will manage aftermarket account needs and growth for Raymond National Account customers to attract, close, retain, and expand the business. Our Associates are the foundation of our continued success. If you're innovative and enjoy the thrill of making things happen - share our vision and grow with us. What You'll Be Doing:
- Develop account strategic plans to grow existing aftermarket product business and add new aftermarket products where possible in partnership with the RAMI account manager.
- Develop account specific aftermarket pricing consistent with sales strategy.
- Define customer specific metrics / contract requirements and implement methodology for collecting, analyzing, and communicating.
- Drive communications to the customer, local dealer, and Raymond. Coordinate local dealer teams and coach as needed.
- Assess performance and identify problem areas periodically. Take corrective action to address where needed.
- Analyze customer and dealer data to identify opportunities for continuous improvement and new product adoption.
- Gather local dealer feedback to better understand site specific behaviors or conditions that may influence performance.
- Use qualitative customer data collection (surveys, site visits, webinar / teleconferences) to monitor customer satisfaction.
- Elevate areas of concern and pull in appropriate support personnel as needed.
What We're Looking For:
- 5 + years of related experience.
- Knowledge of dealer network and/or Raymond Operations.
- Proven background in the material handling industry.
- Strong analytical, communication, and organizational skills.
- Ability to manage multiple priorities and build productive relationships with internal and external stakeholders.
What Sets You Apart:
- Bachelor's Degree in Business or a related field.
- Aftermarket experience.
- Demonstrated ability to develop strategic account plans that drive measurable growth.
- Experience in coaching or coordinating cross-functional or regional teams.
- Strong data analysis and reporting capabilities with an eye for operational improvement.
- A customer-centric mindset, with a proactive and solution-oriented approach.
- Self-motivated, adaptable, and skilled in balancing short-term execution with long-term strategy.
Where and When You'll Work:
- This role is fully remote within the United States. All you need is a reliable internet connection and a passion for what you do.
- Travel up to 60% or more is required for customer visits, site assessments, and partner meetings.
What Your Total Compensation & Benefits Package will look like: Salary - $111,400 - $142,900 per year. Compensation depends on the selected candidate's education and experience. World Class Benefits:
- Competitive Salary
- Generous Paid Time Off and 13 Paid Holidays
- Affordable Medical plans and no-cost Dental & Vision options
- 100% 401(k) match up to 6%
- Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
- Tuition Assistance Program
- Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
- Recognition and Kaizen (continuous improvement) Reward Programs
- Meaningful opportunities for personal and professional development
- Best in class work culture!
Together Let's Innovate. Build. Grow. Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of “respect for people” and “continuous improvement”. With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career. Learn more here: https://careers.raymondcorp.com/careers Follow us on Social Media: Working at Toyota Material Handling | Glassdoor Additional Details : Employment authorization required. Toyota Material Handling North America will not pursue visa sponsorship for this position. Apply tot his job Apply To this Job