Customer Support Specialist
The Greentree Group is a dynamic company specializing in advanced technology solutions for federal, state, and commercial clients. As a Customer Support Specialist, you will provide essential support by handling customer inquiries, aiding users in system functions, and collaborating with team members to enhance customer care processes.
Responsibilities
- Provide Enterprise Customer Service Center support, which includes handling inbound calls and email inquiries to ensure customer needs are identified, addressed, and documented in the appropriate system
- Aiding users in executing system functions and navigating business processes
- Providing guidance to stakeholders on completing tasks correctly
- Executing case management duties on tactical tasks and activities
- Providing documentation support
- Providing high-level and in-depth analysis of customer care processes
- Support teammates in a collaborative work environment
Skills
- Bachelor's Degree in a related field. Experience in lieu of degree may be considered
- Minimum one (1) to three (3) years' experience in a business environment
- Strong customer service and support skills
- Provide accuracy and consistency through thoroughness in all details and tasks
- Exceptional organizational and time management skills
- Ability to work well independently and as part of a team
- Strong problem-solving, analytical and communication skills
- Excellent written and oral communications skills
- Candidates must be U.S. Citizens
- Help Desk software experience
- Experience in issue escalation, resolution, and de-escalation techniques
- Proficiency in MS Office including Excel, Word, PowerPoint, and Access
- Previous experience in a Consulting capacity
Benefits
- Employee Medical Premium on the High Deductible Health Plan (HDHP)
- Basic Life Insurance and AD&D
- Short-Term Disability (STD)
- Long-Term Disability (LTD)
- Health Reimbursement Account (HRA)
- 401(k) Match
- Job-Related Certifications
- Training Programs
- Medical
- Dental
- Vision
- HSA
- FSA
- Voluntary Term Life
- 401(k) (Roth and Pretax available)
- PTO
- Flexible Schedules
- Holidays
- Paid Parental Leave
- Paid Training and Development
- Job-related tuition reimbursement contributions
Company Overview