[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. UnitedHealth Group is a leading organization dedicated to transforming the healthcare industry. The role involves providing exceptional customer service to patients by managing appointment scheduling and ensuring compliance with healthcare regulations.

Responsibilities

• Answer a high volume of calls from patients or their representatives, providing courteous and professional assistance
• Perform scheduling, re-scheduling, and cancellation of patient appointments accurately and efficiently
• Ask appropriate questions and actively listen to identify specific issues or concerns, documenting all relevant information in computer systems
• Coordinate with healthcare providers, including contacting doctors' offices to facilitate appointment scheduling or connect patients with internal specialists
• Ensure strict adherence to all compliance and HIPAA regulations to protect patient privacy and data security
• Maintain up-to-date knowledge of healthcare policies and procedures to provide accurate information and support
• Collaborate with team members and supervisors to meet performance targets and improve service quality

Skills

• High School Diploma or GED
• Must be 18 years of age or older
• Minimum of 1 year of experience in a call center or office setting, analyzing and resolving customer issues
• Proficiency with computer and Windows PC applications, including the ability to learn complex systems
• Ability to work full-time (40 hours/week), Monday through Friday, with flexibility to work various 8-hour shifts during business hours
• Availability to work occasional overtime as needed
• Experience with medical terminology
• Ability to translate healthcare-related jargon into simple, understandable instructions for customers

Benefits

• Comprehensive benefits package including health, dental, and vision insurance
• Participation in incentive and recognition programs
• Opportunity for stock purchase and 401(k) contributions
• Flexible telecommuting environment supporting work-life balance
• Ongoing training and professional development opportunities

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