Executive Associate, Alumni Support and Administration

The George Washington University is seeking an Executive Associate for Alumni Support and Administration. This role is responsible for managing alumni relations, executing communications and marketing plans, and overseeing the day-to-day operations of the Alumni Relations office.

Responsibilities

• Oversee day-to-day office operations, ensuring a smooth, professional, and efficient environment
• Develop, implement, and maintain office policies, procedures, and best practices to improve efficiency and workflow
• Manage all facilities operations, including oversight of the Alumni House and maintaining the master seating map for all Central Alumni Engagement personnel
• Oversee procurement, inventory, and vendor relationships for all office supplies
• Manage the administrative onboarding, scheduling, and general coordination for the Administrative Assistant and Student Employees
• Manage the volunteer intake process, including overseeing the volunteer interest/application form
• Disseminate volunteer information to the appropriate volunteer managers and program leads across the team
• Code and track all volunteer activity and data within the central alumni database, ensuring data integrity and accurate reporting
• Serve as the primary point of contact for general alumni inquiries, including triaging the main alumni email inbox, providing timely responses, and assisting with rapid crisis communications as needed
• Act as the primary internal contact for general alumni email issues, coordinating problem resolution between staff and the IT support team
• Manage life events and recognition programs, coordinating acknowledgement for major life events
• Provide logistical and administrative support for a wide range of alumni programs and events
• Act as the dedicated administrative contact for external benefits partners (e.g., Liberty Mutual, Bank of America) and manage the website and marketing materials promoting alumni benefits
• Coordinate with campus partners (e.g., Library, Registrar’s office, Facilities) to administer key alumni benefits (e.g., library resources, course audits, brick program)
• Provide administrative oversight and support for all ad hoc special alumni projects
• Performs other duties as assigned

Skills

• Bachelor's degree in an appropriate area of specialization. Degree must be conferred by the start date of the position
• Equivalent combination of education, training and experience may substitute degree requirements
• Successful Completion of a Background Screening will be required as a condition of hire

Benefits

• Healthcare Benefits
• Medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits

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