Contact Center Administrator (DMS Admin)
Lithia & Driveway is one of the largest global automotive retailers, focused on modernizing personal transportation solutions. The Contact Center Administrator will be responsible for processing activations and cancellations of service contracts, ensuring exceptional customer service while collaborating with field stores and support teams.
Responsibilities
- Process (by entering data) activations and cancellations of service contracts and other agreements
- Reconcile store bank statements
- Process inter-company billing for field stores
- Research customer inquiries regarding contract activations and cancellations. Review content and make appropriate corrections when necessary
- Other duties and complete special projects, as assigned
Skills
- Detail-oriented with strong accuracy in data entry
- Effective communication and active listening
- Strong time management and organizational skills
- Basic knowledge of accounting principles
- Proficient in Excel; ADP and Fabsoft a plus
- Team player with excellent customer service focus
- High School graduate or equivalent
- 18 years or older
Benefits
- Medical, Dental, and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
Company Overview