Credit Solutions Assoc I - Melbourne
Space Coast Credit Union (SCCU) is a not-for-profit financial institution dedicated to serving its members since 1951. The Credit Solutions Associate role involves empowering members with knowledge and options to manage their past due accounts while providing quality service to preserve the credit union's financial integrity.
Responsibilities
- Provides solutions which will bring past due accounts current, excluding legal and bankrupt accounts, in order to keep delinquent loans to a minimum. Works all loans to include but not limited to consumer, mortgage, and business loans
- Accepts all inbound phone calls to the department, makes payment arrangements, transfers payments, and researches past due loan problems. Sends accurate loan error corrections to the Loan Servicing Department
- Attempts telephone contact with all past due members (including all co-makers) as presented on the predictive dialer
- Provide the member with solutions to delinquency such as a payment plan to bring the loan current, refinance, modification, loan extension, rewrite, short sale, deed- in-lieu or other local programs that may assist them in bringing their loan current during their time of need
- Send letters to all member(s) within established department guidelines
- Ensures that all work (i.e., phone calls, promises to pay, updates, etc.) is thoroughly documented, using correct action and response codes on the day the action occurs, to maintain accurate records on past due accounts
Skills
- 1 to 2 years in a consumer debt collections or sales environment
- High School Diploma or equivalency required
- Experience with Vehicle and Mortgage Collections and Loss Mitigation preferred
Benefits
- Medical, dental, and vision insurance, plus an Employee Assistance Program.
- 401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance).
- Tuition reimbursement after one year of service.
- 20+ days of PTO, birthday PTO, and 11 federal holidays.
- Lower rates on loans, credit cards, and no fee SCCU accounts!
Company Overview