IT Support Agent
WheelHouse IT, the largest Managed Service Provider in South Florida, is seeking a passionate and driven Support Agent to join our dynamic team. This entry-level position provides the opportunity to get started in the field of IT, acting as the first point of contact for end users and delivering friendly and knowledgeable service over the phone or through email.
Responsibilities
- Answer incoming calls from clients
- Resolve simple or fast tickets
- Create tickets and route calls to a team of technicians
- Provide application support (Office/Microsoft 365, QuickBooks, etc.)
- Configure hardware and install common peripheral devices
- Provide basic network support – configuration of wireless routers and access points
- Access client systems via RMM tools
- Conduct peer-to-peer training and shadowing
- Manage basic logistics and inventory for enterprise-level clients
Skills
- Passionate about technology with basic technical knowledge
- Comfortable providing phone support to clients
- Excellent customer service skills
- Clear written and verbal communication
- Capable of working a standard M-F work week (and very occasional nights/weekends)
- Local to the greater Orlando, FL area
Benefits
- Health, vision, dental insurance
- Short and long-term disability
- Life insurance
- 401(k) plan with match
- Company-sponsored cell phone for personal use
- Friday Happy Hours
- Quarterly major events to promote team bonding
Company Overview