[Remote] Patient Care Representative, Flex, Limited-Term

Note: The job is a remote job and is open to candidates in USA. Carrum Health is a health tech company transforming the healthcare experience by providing value-based care. They are seeking a Patient Care Representative to manage service requests from Providers and Members, ensuring patient satisfaction and supporting the Patient Care Team throughout the patient journey.

Responsibilities

• Provide exceptional patient care via telephone and other technology
• Ensure patient satisfaction by providing quality service, identifying patient needs and assisting them with issues/concerns
• Research, identify and problem solve, verify eligibility of service and place call backs as required
• Support the Patient Care Team in providing a comprehensive and thoughtful patient experience
• Meet and support established service goals and business objectives by meeting and exceeding performance standards
• Adapt communication style to persons representing diverse personal, professional, cultural, and socioeconomic backgrounds

Skills

• High School Diploma or General Education Degree (GED) required; college preferred
• 1-2+ year(s) customer service in a call center, medical office/clinic or institutional setting; or equivalent combination of education and experience required
• An aptitude for quality assurance and data-driven outcomes
• Familiarity with Google Suite, Microsoft Office, Talkdesk, and other standard applications
• Commitment to providing the highest level of service through the right mix of empathy, professionalism, and integrity
• The ability to cut through the noise of a fast-paced start-up environment and affect real change
• Appropriately handle confidential information and adhere to HIPAA requirements
• Strong 'patient first' values
• You are comfortable interacting through a variety of tech platforms and can quickly learn new software
• Spanish Speaking preferred

Benefits

• Stock option plan
• Flexible schedules and remote work
• Chicago and San Francisco offices available
• Self-managed vacation days, within reason
• Paid parental leave
• Health, vision, and dental insurance
• 401K retirement plan

Company Overview