[Remote] CSR (Customer Service Rep)

Note: The job is a remote job and is open to candidates in USA. Vizcom is looking to hire a CSR to support its growth and operational goals. The successful candidate will play a key role in delivering results within a fast-paced, high-performance environment by independently handling customer inquiries and resolving issues efficiently.

Responsibilities

• Monitor incoming emails from customers with bookings for the next day, addressing cancellation requests, changes in booking details, and additional upgrade inquiries
• Proactively reach out to customers after their tour to solicit feedback and reviews
• Regularly check the company calendar for pending bookings and ensure timely arrangements
• Manage bookings from Online Travel Agencies (OTAs) such as GYG, Viator, and Musement, by accurately updating our system upon notification of sales
• Handle incomplete booking tasks by contacting customers who did not complete the booking process to understand reasons for abandonment
• Address payment failures by contacting customers experiencing technical payment issues and providing assistance
• Manage customer inquiries through various channels including chats, phone calls, and emails
• Respond to customer service inquiries related to tours, packages, and transfers promptly and professionally
• Update existing customer bookings in internal systems in matter of booked accommodation, transportation or other services
• Add / up-sale more services to bookings whenever applicable and possible

Skills

• Excellent communication skills, both written and verbal
• Customer-focused mindset with a commitment to delivering exceptional service
• Ability to work independently and as part of a team in a fast-paced environment
• Strong organizational and time management abilities

Company Overview