Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences with arenaflex
At arenaflex, we're passionate about connecting people, businesses, and things in innovative ways. As a Customer Sales and Service Representative, you'll play a vital role in delivering exceptional customer experiences, driving sales growth, and building lasting relationships with our valued customers. If you're a consultative salesperson with a passion for technology and a knack for providing top-notch customer service, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative communication and technology solutions, empowering individuals and businesses to thrive in an ever-changing world. Our team is dedicated to powering and empowering people, businesses, and communities through our cutting-edge products and services. We're committed to fostering a culture of inclusivity, diversity, and collaboration, where everyone feels valued, connected, and empowered to reach their full potential.
Your Role
As a Customer Sales and Service Representative, you'll be the face of arenaflex, delivering exceptional customer experiences that exceed our customers' expectations. Your responsibilities will include:
- Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
- Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
- Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
- Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
- Responding to requests from customers about arenaflex products and services
- Verifying service order accuracy and completeness and making corrections/changes, as needed
- Negotiating the collection of overdue bills
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
- Managing various systems and work tools while engaging on the phone with customers
What We're Looking For
We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You'll take a deep interest in learning about your customers, business challenges, and industry trends. You'll enjoy the fast pace and urgency needed to manage incidents, and you'll have no problem juggling multiple priorities. Your empathy and communication skills will make it possible for you to diffuse sensitive situations. You'll take real ownership of customer concerns and be driven to provide exceptional customer service.
Essential Qualifications
* Related Associate Degree or 2+ years' relevant experience
- Customer Service call center experience
- Previous collections experience
- Experience with selling products and services
- Customer service skills
- Demonstrated ability to communicate with detail and precision
Preferred Qualifications
* Experience working in a fast-paced, dynamic environment
- Proven track record of meeting or exceeding sales goals
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Familiarity with arenaflex's products and services
What We Offer
* Competitive compensation package, including incentives for meeting sales goals
- Comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
- Opportunities for career growth and professional development
- Collaborative, inclusive work environment that values diversity and promotes a sense of belonging
- Flexible work arrangements, including remote work options
- Recognition and rewards for outstanding performance and contributions
Work Environment
As a remote Customer Sales and Service Representative, you'll work from home with occasional in-person trainings and meetings. You'll have access to a range of tools and resources to help you succeed in your role, including:
- State-of-the-art technology and equipment
- Comprehensive training and onboarding program
- Ongoing coaching and support from experienced colleagues
- Opportunities for professional development and growth
Equal Employment Opportunity
arenaflex is an equal opportunity employer, committed to creating a diverse and inclusive work environment that values and celebrates the unique perspectives and experiences of our employees. We're proud to be an employer of choice for individuals from all backgrounds, and we're committed to fostering a culture of inclusivity, respect, and belonging.
How to Apply
If you're a motivated and customer-focused individual with a passion for technology and sales, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal. We can't wait to hear from you!
Compensation Range
The compensation range for this position is between $577.00 and $1,775.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
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