[Hiring] Quality Assurance Education Specialist @University of Washington Medical Center

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Quality Assurance Education Specialist supports UW Medicine’s Revenue Integrity team for facility (HB) charging education by:

• Identifying opportunities for improvement through data analysis, quality review, and stakeholder collaboration.
• Developing, maintaining, and governing Revenue Integrity Know Do Share (KDS) materials to ensure standardized workflows, expectations, and consistent application of Revenue Integrity practices.
• Creating, updating, and managing Standard of Work (SOW) documentation in alignment with regulatory requirements, payer guidance, and organizational policies.
• Establishing and managing a formal review and update cadence for all Revenue Integrity education and documentation to ensure materials remain current, accurate, and compliant.
• Designing, developing, and delivering ongoing and future education and training sessions for the Revenue Integrity team, including onboarding, refresher training, and targeted education driven by audits, regulatory updates, or workflow changes.
• Translating complex regulatory, billing, and compliance requirements into clear, user-friendly educational materials.
• Supporting quality and consistency initiatives by incorporating feedback from audits, root cause analyses, and operational findings into education and documentation.
• Tracking and maintaining documentation of education activities, attendance, and outcomes to support program effectiveness and compliance and recommending enhancements as workflows, systems, or regulations change.
• Collaborating with operational and clinical leaders to ensure findings and recommendations are clearly communicated and reinforced.
• Implementing and maintaining reports and work lists using various software applications such as Epic (Cogito), BOE, Visio, Microsoft Project, Microsoft Excel, Microsoft Access.
• Analyzing and making recommendations for improved data quality.

Qualifications

• Bachelor's degree (BA / BS) in Business, Healthcare Administration, IT, analytical sciences OR equivalent applicable experience in Hospital Information Systems, Patient Financial Services (billing / claim follow-up), HIM / Coding and / or Hospital Clinic or Department Operations (charging / charge capture expertise).
• At least 3 years in Hospital Information Systems / IT, Patient Financial Services, HIM / Coding or Clinical Department positions as a lead or other similar position where analysis, education and problem-solving skills have been demonstrated.
• Minimum 5 years of experience performing progressively more complex and responsible tasks.
• Working knowledge of charge functions in hospital billing and department systems, and data / reporting and education related to HIM / Coding and Patient Access / ADT processes.
• Demonstrated excellence in both internal and external customer interaction and written and verbal communication skills.
• Strong customer focus and management of customer expectations.
• Ability to establish and maintain a high level of user trust and confidence in a variety of groups.
• An equivalent combination of education and experience may substitute for stated requirements.

Benefits

• Pay Range Minimum: $81,780.00 annual
• Pay Range Maximum: $122,676.00 annual
• For information about benefits for this position, visit

here .

Company Description

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

• Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

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