Annuities & Life Call Center Support - US

Job Description: Essential Job Functions

• Responsible for providing excellent customer service to multiple accounts in an inbound call center relating to service of annuity and/or life insurance policies
• Collaborate with other operations departments to resolve customer issues
• Assist in process improvement projects and data analysis
• Support the team in identifying process bottlenecks and maintaining quality standards
• Ensure compliance with established quality and procedural guidelines.
• Contribute to updating and documenting process procedures
• Responsible for meeting performance targets and quality standards
• Participate in training and development programs

Mandatory Qualifications

• High school diploma is mandatory and will be required to provide
• 1+ years of relevant work experience in an inbound call center is mandatory (this position is a call center)
• Proven customer service experience is mandatory
• Annuities and Insurance experience are mandatory
• Efficiency with managing policies
• Great multi-tasking skills between different systems
• Excellent communication and typing skills are required

Other Qualifications

• Bachelor’s degree in a relevant field or equivalent combination of education and experience is a plus
• Experience with AWD, Cyberlife, or other workflow applications is a plus
• Proficiencies in business process management and optimization
• A continuous learner that stays abreast of industry knowledge and technology

Work Environment:

• Home office environment. We will provide the equipment
• Preferred schedule: M-F 8am to 5pm CST
• This position is fully remote only within the United States
• All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below . We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below. Postings Link Disability Accommodations If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email. Please note: DXC will respond only to requests for accommodations due to a disability. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here. Apply tot his job Apply To this Job