Experienced Full Stack Customer Service Representative – Compensation and Injury Review

At arenaflex, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is built on giving people hope if they've personally suffered or lost a loved one due to negligence. As a key member of our team, you'll play a vital role in connecting with individuals who have been affected by these issues and guiding them through the process of seeking compensation.

Job Summary:

We're seeking an experienced and results-driven Full Stack Customer Service Representative to join our remote team. As a representative, you'll be responsible for connecting with callers who have expressed interest in potentially qualifying for compensation. Your exceptional communication, problem-solving, and interpersonal skills will enable you to provide top-notch service while achieving or exceeding monthly Key Performance Indicators (KPIs). If you're a motivated and competitive individual with a passion for delivering exceptional customer experiences, we encourage you to apply.

Responsibilities:

As a Full Stack Customer Service Representative, your primary responsibilities will include:

• Connecting with callers through an automated dialer, with the potential to speak to 40-50 callers per day, of which 1-5 may qualify for compensation
• Multitasking while listening, answering questions, and viewing multiple windows to efficiently manage calls
• Achieving or exceeding monthly KPIs to improve retention, upsell, and cross-sell rates and goals
• Accurately utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts as required
• Participating in training and other learning opportunities to expand knowledge of the position
• Adhering to all company policies and procedures
• Assisting with other projects as needed
• Troubleshooting and problem-solving basic IT issues independently

Requirements:

To be successful in this role, you'll need to possess:

• Excellent verbal and written communication skills
• Exceptional interpersonal and customer service skills
• Strong problem-solving and conflict resolution skills
• A competitive drive, as we work as a team but pay for performance
• The ability to work 40+ hours per week
• Residency in the State of Florida or New Jersey
• A quiet, distraction-free workspace
• A reliable hardwired Desktop or Laptop PC (no Mac or Chromebook) with the following specifications:

+ 8GB of RAM + 20 GB of free storage + 1.2 GHz or faster CPU

• High-speed internet (50Mbps with 100MBps upload minimum - standard internet)
• A reliable Noise Cancellation Headset that is wired via USB (ex. gaming headset with mic/ Logitech G432) (average price is $20-$30)
• A strong background in call-center environments and sales-focused roles
• 2+ years of phone sales/customer service experience

This is not for you if:

* You're unable to troubleshoot basic technical issues

• You're unable to work 40+ hours per week, each week
• You can't imagine handling 350+ calls, including disconnects, wrong numbers, or hang-ups until you're connected with a viable caller
• You're unable to use problem-solving skills
• You're unable to work the full training period (90 days)
• You're unable to work 8 hours a day and proactively manage appointments, etc. during earned vacation days or outside business hours

Benefits:

As a valued member of our team, you'll enjoy:

• Health Insurance, Vision & Dental Coverage
• Paid Holidays and Paid Time Off (PTO)
• Eligibility for overtime outside of the training period

Hours of Operation:

Our full-time schedule consists of 40 hours a week, with the following hours:

• Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
• Friday: 8:30 AM to 4:30 PM Eastern
• Training Schedule: Monday-Thursday 9:00 AM - 5:00 PM Eastern & Friday 8:30 AM to 4:30 PM Eastern

Why join arenaflex?

At arenaflex, we're committed to creating a supportive and inclusive work environment that fosters growth and development. Our team is passionate about making a positive impact on people's lives, and we're looking for like-minded individuals to join us on this journey. If you're ready to take your career to the next level and make a difference, apply now to become a part of our dynamic team! Apply Job! Apply for this job