Analyst, Work Support
About the position The OpportunityNational Grid is hiring a Work Support Analyst for our Massachusetts Work Support Department based in Waltham, MA. This role requires 50% travel to locations within our MA service area. Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating, and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.The TeamThe Work Support Department plays a critical role in enabling safe, efficient, and reliable gas operations across the state. We provide analytical, administrative, and coordination support that helps field crews, supervisors, and leadership make informed, data-driven decisions and operate more effectively.What You'll Do Analyze and report on Work Support operational metrics (e.g., productivity, completion rates, UTCs, scheduling performance, clerical efficiency) to support business and operational decision-making Develop and maintain dashboards, reports, charts, and trend analyses that provide clear, actionable insights to supervisors and leadership Partner with field operations, clerical, and leadership teams to identify performance gaps, risks, and opportunities for improvement Support supervisors with project tracking, reporting, and preparation of leadership-level report-outs Track department budgets, invoices, and related financial controls to ensure accuracy and compliance Proactively identify process improvement opportunities and provide value-adding, data-driven recommendations About You High school diploma or equivalent and 5+ years of analytical work experience required Associate’s Degree with 2+ years of analytical work experience preferred Proficiency in Microsoft Office, Power BI, with advanced Excel skills (pivot tables, formulas, data analysis, reporting) required Demonstrated experience using data and metrics to support operational or business decisions Familiarity with Work Management systems (e.g., Maximo, Salesforce, or similar) preferred Strong planning, organizational, and time-management skills with the ability to manage multiple priorities Excellent verbal and written communication skills, including the ability to explain data clearly to non-technical audiences Ability to work independently while also collaborating effectively across teams Valid driver’s license required More Information#LI-AP1 #LI-HybridSalary $75,000 - $88,000 a year This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
Responsibilities
- Analyze and report on Work Support operational metrics (e.g., productivity, completion rates, UTCs, scheduling performance, clerical efficiency) to support business and operational decision-making
- Develop and maintain dashboards, reports, charts, and trend analyses that provide clear, actionable insights to supervisors and leadership
- Partner with field operations, clerical, and leadership teams to identify performance gaps, risks, and opportunities for improvement
- Support supervisors with project tracking, reporting, and preparation of leadership-level report-outs
- Track department budgets, invoices, and related financial controls to ensure accuracy and compliance
- Proactively identify process improvement opportunities and provide value-adding, data-driven recommendations
Requirements
- High school diploma or equivalent and 5+ years of analytical work experience required
- Proficiency in Microsoft Office, Power BI, with advanced Excel skills (pivot tables, formulas, data analysis, reporting) required
- Demonstrated experience using data and metrics to support operational or business decisions
- Strong planning, organizational, and time-management skills with the ability to manage multiple priorities
- Excellent verbal and written communication skills, including the ability to explain data clearly to non-technical audiences
- Ability to work independently while also collaborating effectively across teams
- Valid driver’s license required
Nice-to-haves
- Associate’s Degree with 2+ years of analytical work experience preferred
- Familiarity with Work Management systems (e.g., Maximo, Salesforce, or similar) preferred
Apply tot his job Apply To this Job