Experienced External Support Engineer – Content Tools and Workflow Expert

At arenaflex, we're on a mission to revolutionize the way we create and deliver exceptional content to our users. As an External Support Engineer, you'll play a vital role in bridging the gap between our content creation teams and the tools engineering team. You'll be the first point of contact for content teams when they encounter issues with our tools, and you'll work closely with the tools team to resolve these issues efficiently.

About arenaflex

arenaflex is a leading innovator in the entertainment industry, known for our cutting-edge content creation tools and platforms. We're a remote-first company, with a global team of talented individuals who share a passion for delivering exceptional user experiences. Our culture is built on collaboration, innovation, and a commitment to excellence.

Job Summary

We're seeking an experienced External Support Engineer to join our team. As a key member of our content tools and workflow team, you'll provide technical support to content teams, create reference materials and training programs, and work closely with the tools development team to resolve issues and improve workflows. If you're a motivated and detail-oriented individual with a passion for problem-solving and collaboration, we'd love to hear from you.

Essential Functions/Responsibilities

* Provide technical support to content/external teams in regards to use of content tools, including troubleshooting and debugging issues

• Create reference materials and provide training to get external teams up to speed with the toolset, including documentation and user guides
• Solve and debug possible issues with tools and workflows to quickly resolve issues for users, and escalate more complex or problematic issues to the tool development team
• Advocate for tools, workflow improvements, and suggestions from external teams, and partner with other engineers to develop tools and processes that improve efficiency and quality
• Guide or lead cross-disciplinary dialogs to drive features from initial concept to completion, and exemplify reliability, accountability, and professionalism in all work-related interactions
• Collaborate with the tools development team to track issues in JIRA, and work with production to resolve these issues efficiently

Skills and Abilities

* Ability to read and understand C# code, and experience with Unity 3D game and tool development

• Good written and verbal communication skills, including working with external partners and stakeholders
• Positive attitude and ability to receive and provide objective and constructive feedback
• Excellent organization skills, and ability to prioritize and manage numerous requests simultaneously
• Self-motivating, with a strong sense of accountability and professionalism
• Experience with Jira, Confluence, or other defect tracking software, and iOS and Android mobile development experience

Education and Experience

* Computer Science or related degree, or equivalent work experience

• Experience supporting a live service or tool environment, with a strong understanding of software development lifecycles
• 5 years' experience in delivering production-level code in a professional environment, with a focus on collaboration and teamwork
• Experience working in a remote-first environment, with a strong ability to communicate and collaborate with distributed teams

Position Type/Expected Hours of Work

Our core hours are 10:00am to 6:00pm CST, which means you should be available for meetings and collaborations during this time. However, we're a flexible and adaptable team, and we're open to discussing flexible work arrangements that meet your needs.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Salary and Benefits

At arenaflex, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The overall market range for roles in this area of arenaflex is typically $150,000 - $325,000. In addition to competitive compensation, we offer a range of benefits, including:

• Comprehensive health insurance
• 401(k) matching program
• Flexible paid time off
• Professional development opportunities
• Access to cutting-edge technology and tools
• Collaborative and dynamic work environment

How to Apply

If you're a motivated and detail-oriented individual with a passion for problem-solving and collaboration, we'd love to hear from you. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! Apply Now! Apply for this job