Experienced Medical Customer Service Representative (Remote) – Medical Billing and Claims Investigation
At arenaflex, we're dedicated to revolutionizing the medical billing and claims investigation industry with our innovative solutions and exceptional customer service. As a leading provider of medical billing and claims investigation services, we're seeking an experienced Medical Customer Service Representative to join our remote team. If you're a goal-driven, hard-working individual with excellent communication and customer service skills, we invite you to apply for this exciting opportunity.
About arenaflex
arenaflex is a dynamic and forward-thinking company that's passionate about delivering exceptional customer service and innovative solutions to the medical billing and claims investigation industry. Our team is comprised of experienced professionals who are dedicated to helping patients navigate the complex world of medical billing and claims investigation. With a strong commitment to excellence and a positive work environment, we're the perfect place for individuals who are passionate about making a difference in the lives of others.
Job Summary
As a Medical Customer Service Representative at arenaflex, you'll play a critical role in assisting patients with resolving their Self-Pay balances by establishing payment plans, updating insurance coverage, and providing customer support. You'll work in a fast-paced call center environment, adhering to standardized productivity goals and utilizing your exceptional communication and customer service skills to resolve patient account balances. If you're a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.
Essential Job Functions
As a Medical Customer Service Representative at arenaflex, you'll be responsible for the following essential job functions:
- Helping patients understand financial responsibility in a helpful and non-threatening manner
- Taking inbound and making outbound calls to patients regarding outstanding balances
- Meeting or exceeding established metric goals
- Following established procedures to resolve patient account balances:
+ Identifying consumer payment plans + Utilizing call scripts provided + Setting up consumer payments over the phone + Documenting all conversations electronically on company and/or client systems
- Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable
- Providing information to Client Services as needed
- Understanding and fully complying with all federal and state laws and regulations (HIPAA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures
Minimum Requirements
To be considered for this role, you must meet the following minimum requirements:
- High School Diploma or equivalent
- Must be willing to submit for a background check
- Characterize high integrity
- Excellent interpersonal, verbal, and written communication skills
Preferred Qualifications
While not required, the following qualifications are preferred:
- Able to work successfully in a fast-paced environment
- Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance, and FDCPA
- Experience with medical billing/claims processing
- Proficient in PC-based applications (Microsoft Outlook, Word, and Excel)
- Time management and sound decision-making skills
- Have a positive attitude and demonstrate teamwork
- Strong organizational and problem-solving skills
- Provide excellent customer service in a variety of situations, including those that escalate
- Able to use strong attention to detail and data management skills
What We Offer
As a Medical Customer Service Representative at arenaflex, you'll enjoy a comprehensive benefits package, including:
- Full comprehensive Paid Training Program (3+ weeks)
- Medical, Dental, and Vision insurance
- HSA and FSA available
- 401(K) plans with company match
- PTO and Paid holidays
- Employer-paid life insurance and long-term disability
- Internal company growth
- Steady work schedule
Why Join arenaflex?
At arenaflex, we're committed to creating a positive and supportive work environment that fosters growth and development. Our team is comprised of experienced professionals who are passionate about delivering exceptional customer service and innovative solutions to the medical billing and claims investigation industry. If you're a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status, or status as a protected veteran or any other federal, state, or local protected class.
Apply Today!
If you're a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Job Type:
Full-time
Education:
High School or better
Pay:
$15.00 - $17.00 per hour Apply Job! Apply for this job