Experienced Customer Service Representative – Airport Customer Support and Rental Services Expert

Welcome to arenaflex: A Leader in Mobility Solutions

arenaflex operates as a pioneering force in the automotive rental and leasing industry, renowned for its exceptional customer service and commitment to excellence. As a trusted mobility company, we strive to provide unparalleled support to our customers, ensuring their experiences with us are nothing short of outstanding. With a strong presence in North America and a vision to be the world's best and most trusted mobility company, we are now seeking a talented and dedicated Customer Service Representative to join our team at the Eagle County Regional Airport location.

Job Overview

We are excited to offer a full-time Customer Service Representative position, where you will play a vital role in delivering high-quality customer service to both internal and external customers. As the face of our company, you will be responsible for providing administrative support, servicing customers, and acting as a rental backup in a fast-paced airport environment. If you are passionate about customer service, enjoy working in a dynamic setting, and are eager to learn and grow with a leading company, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

• Provide exceptional customer service to internal and external customers, primarily face-to-face, supporting their branch and rental needs
• Gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental backup
• Take incoming calls, reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and other vendors
• Manage outgoing calls for callback management, A/Rs, and miscellaneous calls as assigned
• Meet and greet customers in a friendly and timely manner, providing directions and general assistance as needed
• Assist in assessing the condition of rental vehicles upon return, process returns, check-ins, and exit kiosk transactions
• Effectively market the company while picking up customers and/or dropping them off in a safe and courteous manner, assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features, and other services to customers
• May sell optional protection products, upgrades, fuel options, and other additional equipment
• Notify Management of any known vehicle problems and required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions, such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, and process customer billing
• Perform miscellaneous and backup duties as assigned

Essential Qualifications:

• Maintain a high level of customer service skills and a strong work ethic
• Must be at least 18 years of age
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol-related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must have at least 6 months of customer service experience in a fast-paced environment
• Must have worked 12 (twelve) months or more at most recent employer

Preferred Qualifications:

• Experience working late nights preferred
• Previous experience in the automotive rental industry or a related field is an asset
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Basic computer skills and familiarity with software applications

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to comprehensive training programs, designed to enhance your skills and knowledge in customer service, administrative support, and rental operations. Our goal is to provide you with the tools and resources necessary to succeed in your role and advance your career within the company.

Work Environment and Company Culture

arenaflex prides itself on its positive and inclusive work environment, where employees are valued and respected. Our team is dedicated to providing exceptional customer service, and we strive to create a workplace that is supportive, collaborative, and fun. As a Customer Service Representative, you will be an integral part of our team, working together to achieve our goals and deliver outstanding results.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of up to $23.50, as well as a range of benefits, including:

• Paid time off
• Employee rental car discounts
• Retirement savings plan, including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development opportunities
• Bonus incentives

Conclusion

If you are a motivated and customer-focused individual, looking for a challenging and rewarding role with a leading mobility company, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at arenaflex, you will have the chance to make a real difference in the lives of our customers, while developing your skills and advancing your career. Join our team today and become a part of our mission to be the world's best and most trusted mobility company.