Experienced Customer Service Representative - Water Billing at arenaflex

Join arenaflex, a dynamic and innovative organization dedicated to delivering exceptional customer service and support to our community. As a Customer Service Representative - Water Billing, you will play a vital role in ensuring the smooth operation of our water billing services, providing top-notch support to our customers, and contributing to the growth and success of our organization.

About arenaflex

arenaflex is a leading provider of water billing services, committed to delivering reliable, efficient, and customer-centric solutions to our community. Our team of dedicated professionals is passionate about making a positive impact on the lives of our customers, and we are seeking a talented and motivated individual to join our team as a Customer Service Representative - Water Billing.

Key Responsibilities

As a Customer Service Representative - Water Billing, you will be responsible for:

• Responding to routine telephone inquiries from the public and other city departments pertaining to prior service connections, disconnections, transfers, extensions of payment, sewer/water averaging, and explanation of billing and general information.
• Entering change of service in data system and verifying information.
• Maintaining various computer records on change of address type of service used, comment file of records of customer contacts, and non-payment accounts lists.
• Posting to simple numerical records.
• Operating two-way radio to give and receive messages and information.
• Operating a variety of basic office equipment.
• Maintaining accurate and up-to-date records and files.
• Providing exceptional customer service and support to our customers.
• Collaborating with other departments to resolve customer issues and concerns.
• Staying up-to-date with city policies, procedures, and regulations.

Essential Qualifications

To be successful in this role, you will need:

• A high school diploma or equivalent.
• At least six months of work experience involving general office duties.
• Completion of at least one course in general office practices at or above the high school level.
• Ability to pass a 35 WPM typing test prior to accepting an application or resume.
• Knowledge of general office practice and procedures.
• Ability to keep customer information confidential.
• Knowledgeable of various office machines and operation techniques.
• Knowledge of simple arithmetic.
• Ability to read, understand, and interpret city policies.
• Ability to understand oral and written instructions.
• Ability to establish and maintain effective working relationships with coworkers and the general public.
• A valid operator's license with a good driving record.

Preferred Qualifications

While not required, the following qualifications would be an asset:

• Previous experience in customer service or a related field.
• Knowledge of water billing services and regulations.
• Experience with data entry and record-keeping.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Ability to maintain accurate and up-to-date records and files.
• Knowledge of general office practice and procedures.
• Ability to keep customer information confidential.
• Knowledgeable of various office machines and operation techniques.
• Ability to read, understand, and interpret city policies.
• Ability to understand oral and written instructions.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to the growth and development of our employees. As a Customer Service Representative - Water Billing, you will have opportunities to:

• Develop your skills and knowledge in customer service, water billing, and general office practices.
• Take on additional responsibilities and contribute to the growth and success of our organization.
• Participate in training and development programs to enhance your skills and knowledge.
• Collaborate with other departments to resolve customer issues and concerns.
• Contribute to the development of new policies and procedures.

Work Environment and Company Culture

arenaflex is a dynamic and innovative organization that values diversity, equity, and inclusion. We are committed to creating a work environment that is inclusive, respectful, and supportive of all employees. As a Customer Service Representative - Water Billing, you will be part of a team that is passionate about delivering exceptional customer service and support to our community.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A salary range of $35,000 - $50,000 per year, depending on experience.
• Benefits, including health, dental, and vision insurance.
• Paid time off, including vacation, sick leave, and holidays.
• Opportunities for professional development and growth.
• A dynamic and supportive work environment.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and support to our community, we encourage you to apply for this exciting opportunity. Please submit your application online, along with a cover letter and resume, to [insert contact information]. We look forward to hearing from you! Apply Job! Apply for this job