[Remote] Staff, Advanced Analytics, CS Safety

Note: The job is a remote job and is open to candidates in USA. Airbnb is a global platform that connects hosts and guests, and they are seeking a Staff Advanced Analyst to support their CS Safety organization. The role involves providing data insights, driving analytics, and improving the travel experience for guests and hosts using Airbnb's data and machine learning infrastructure.

Responsibilities

• Data thought partner to product and business leaders across teams through providing insights, recommendations, and enabling data informed decisions
• Drive day to day analytics and create scalable data tools
• Identify pain points in traveling and hosting and work with product leadership to improve experiences for our guest, host and agent community
• Lead and drive data-driven roadmaps for the CS Safety working groups
• Recommend actionable solutions backed by data and metrics to product and operational problems, with the ability to effectively communicate with Product, Operations & Engineering managers of varying technical levels
• Build and own an insights and reporting platform that measures and improves the effectiveness of behaviors, product interfaces, and processes across the CS Safety platform and contact center network
• Perform data modeling of the various entities using tools & frameworks for optimizing community and agent experiences
• Define and evaluate key metrics in an unstructured problem space including measurement of the ML models that drive product development
• Communicating a robust understanding of what moves these metrics and why
• Anticipate emerging safety risks through early-warning indicators, trend analysis, predictive modeling, and scenario planning to assess operational risk
• Influence data-driven decisions across business verticals in day-to-day via business reviews, scorecards, self-serve portal, OKRs and planning among others
• Influence experimentation & measurement strategies; conduct power analyses, define exit criteria, and use statistical models to improve inference

Skills

• A minimum of 10+ years of industry experience in business analytics and a degree (Masters or PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research)
• Have experience supporting safety, risk, Trust & Safety, compliance or employee wellbeing in high-volume call center or customer operations environments
• Expert skills in SQL and expert in at least one programming language for data analysis (Python or R)
• Experience with non-experimental causal inference methods, experimentation and machine learning techniques, ideally in a multi-sided platform setting
• Working knowledge of schema design and high-dimensional data modeling (ETL framework like Airflow)
• Ability to work under conditions of ambiguity in a fast-growth, sometimes uncertain and complex environment - comfortable operating independently with minimal planning, direction, and supervision
• Proven track record of influencing senior leaders and driving outcomes

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits

Company Overview

• Airbnb is an online community marketplace for people to list, discover, and book accommodations through mobile phones or the Internet. It was founded in 2008, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.airbnb.com.

Company H1B Sponsorship

• Airbnb has a track record of offering H1B sponsorships, with 234 in 2025, 176 in 2024, 160 in 2023, 270 in 2022, 250 in 2021, 274 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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