Experienced Customer Service Representative – Virtual Call Center Support for Veterans Experience Office
At arenaflex, we are dedicated to providing exceptional customer service to those who have served our country. As a Customer Service Representative, you will play a vital role in supporting the Veterans Experience Office's premier Contact Center, ensuring that Veterans and their families receive the assistance they need. If you are passionate about helping others, have empathy, and excel at communicating, we invite you to join our team.
About arenaflex
arenaflex is a leading provider of customer service solutions to federal government clients, including the U.S. Department of Veterans Affairs. Our team is committed to delivering exceptional service to those who have served our country, and we are proud to be an equal opportunity employer.
Your Mission
As a Customer Service Representative, your mission will be to provide front-line operational support to the Veterans Experience Office's Contact Center. You will assist callers by directing them to proper resources to address questions, issues, and complaints. Phone calls will come from a wide variety of individuals, including Veterans and their family members and/or representatives.
CORE FUNCTIONS AND RESPONSIBILITIES
* Understand and explain Department of Veterans Affairs (VA) services or procedures
- Ask clarifying questions to identify complex or vague requests for VA services and information
- Accurately record details of calls and other service requests in an expected time frame
- Select appropriate VA services to meet the specific needs of customers
- Establish and maintain effective communication and working relationships with VA employees, outside agencies, and the public
- Utilize a multi-screen computer system, including a Customer Relationship Management (CRM) application
- Maintain confidentiality and privacy of callers
- Organize and prioritize multiple tasks
QUALIFICATIONS AND REQUIREMENTS
* Six months of work experience in a call center environment providing customer service
- Ability to plug your computer into your cable service home High-Speed Internet router. Your speed test must indicate a minimum 25 Mbps download without delay / Minimum 10 Mbps upload, both without any delay.
- Able to provide a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction.
- Ability to work under pressure, including calm and effective dealing with escalating or difficult calls.
- Capability to "think on your feet" to offer additional solutions to problems.
- Detail-oriented with strong organizational and time-management skills.
- Excellent verbal, interpersonal, and written communication skills.
- Familiarity with the military and veteran community programs is a plus.
- U.S. Military Veteran or Veteran family members receive additional consideration.
- Must be a U.S. Citizen or a Green Card Holder.
- Proof of eligibility to work in the United States.
BENEFITS AND PERKS
* Health and Dental Insurance - Employee Premiums 100% paid by arenaflex!
- Group Life insurance - Employee Premiums 100% paid by arenaflex!
- Short-term Disability - Employee Premiums 100% paid by arenaflex!
- Generous vacation and sick leave
- 11 Paid Federal Holidays
- 401(k)!
WORK ENVIRONMENT AND COMPANY CULTURE
As a remote Customer Service Representative, you will work from the comfort of your own home, with the flexibility to manage your schedule and work at your own pace. arenaflex is committed to providing a supportive and inclusive work environment, where you can grow and develop your skills.
CAREER GROWTH OPPORTUNITIES
arenaflex is committed to promoting from within, and we offer opportunities for career growth and advancement. As a Customer Service Representative, you will have the opportunity to develop your skills and take on new challenges, with the potential to move into supervisory positions.
HOW TO APPLY
If you are passionate about helping others and have the skills and qualifications we are looking for, we invite you to apply for this exciting opportunity. Please click on the link below to register as a candidate and submit your application. Apply Job!
EQUAL OPPORTUNITY EMPLOYER
arenaflex is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Apply for this job