Sr. Business Intelligence Analyst - Healthcare
About the position Johns Hopkins Health Plans is a leader in provider-sponsored health plans. If you are interested in improving how healthcare is delivered, and have a passion to be at the forefront of change, JHHP is the place to call home. YOU belong here. The Sr. Business Intelligence Analyst is pivotal in driving strategic growth through leadership in CRM systems, data analysis, and performance reporting for marketing and sales. This role focuses on optimizing CRM operations using Cavulus and Microsoft Dynamics platforms to enhance customer engagement, streamline sales processes, and improve growth initiatives' efficiency. The ideal candidate must possess expertise in these platforms, ensuring seamless integration across teams, and leverage data-driven insights to optimize budget allocation, sales channel performance, and product profitability. Johns Hopkins Health Plans (JHHP) is the managed care and health services business of Johns Hopkins Medicine. JHHP is a $3B business serving over 500,000 active members with lines of business in Medicaid, Medicare, commercial, military health, health solutions, and venture investments. JHHP is a leader in provider-sponsored health plans and is poised for future growth. Many organizations talk about transforming the future of healthcare, at Johns Hopkins Health Plans, we are setting the pace for change within the healthcare industry. We develop innovative, analytics-driven health programs in collaboration with provider partners to drive improved quality and better health outcomes for our members and the communities we serve.
Responsibilities
- Coordinate strategic design, implementation, and ongoing optimization of CRM systems on Cavulus and Microsoft Dynamics platforms
- Develop and manage dashboards and reporting structures to monitor marketing and sales metrics
- Utilize CRM and external data for deep analysis of customer behavior, sales patterns, and product performance
- Collaborate with finance and marketing for data-driven budget alignment, enhancing ROI
- Evaluate and optimize the mix of sales channels for performance and profitability
- Partner with marketing, sales, product, and finance teams to align growth goals and strategies
Requirements
- Proficient in data analysis tools such as SQL, Excel, Power BI, and marketing automation platforms.
- Demonstrated ability to translate complex data into actionable business strategies.
- Experience in performance reporting, budget optimization, and sales channel management.
- Strong communication and leadership skills to collaborate across functions.
- Proactive approach in leveraging data for organizational growth.
- Adaptable with a commitment to continuous learning and innovation in healthcare and tech.
- Requires a minimum 8+ years of related experience in health care, including a minimum of 4 years of data analytic experience
- Experience needed in growth operations, CRM management, or related roles, with a history of success in insight-driven growth strategies.
- Bachelor's degree required, ideally in Business, Marketing, Data Science, or a related field; MBA or advanced degree preferred
Nice-to-haves
- Expertise in Cavulus and Microsoft Dynamics CRM (or similar) platforms is highly desirable.
Benefits
- Work-life balance- remote role. Applicants working from MD, DC, VA, PA, DE, or FL will be given first consideration.
- Generous paid time off
- Medical, Dental, and Vision Insurance.
- 403B Savings Plan w/employer contribution
- Employee and Dependent Tuition assistance benefits.
- Health and wellness programs and MORE!
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