Pre Arrival Marketing Representative In House
About the position There’s something truly outstanding about being a team member at Hilton Grand Vacations. The foundation of our culture has been about building memorable experiences and making a positive impact within our industry and the communities in which we live and work.
Our Team
Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations. Our In-House Marketing Representative Pre-Arrival is responsible for promoting HGV and booking qualified sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers. The goal is to provide both customer and concierge services to all guests projecting a professional company image.
Responsibilities
- Responds to guests in a timely manner and represents HGV’s Cultural Values.
- Maintains a positive demeanor with everyone at all times. Team members represent Hilton ON and OFF the clock.
- Develop professional relationships with hotel staff, and adhere to protocol standards as established by you HGV management staff.
- Each team member is expected to carry out all reasonable requests by management, which the team member is capable of performing.
- Distribute approved promotional information and incentives to guests that meet tour site qualifications determined by the marketing managers.
- Completes required paperwork accurately and disposition is entered in CRM tool (VOICE, CHORUS, Eclipse, Salesforce) for each customer contact and tour.
- Confirms appointments with guests to ensure tour shows for presentation.
- Reviews production reports and notifies manager of any challenges.
- Follows gifting procedures to ensure costs are met monthly.
- Maintains established Minimum Performance Standard on monthly basis.
- Provides information to Fulfilment Department to accurately assist with offering the guest the ability to be pre-gifted as a service prior to tour.
Requirements
- Minimum of 1-2 years of phone or face to face marketing/sales experience in the Vacation Ownership industry with a track record of success.
- Excellent interpersonal and guest relations skills.
- Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications.
- Ability to work a flexible schedule, including weekends and holidays.
- Professional appearance and demeanor.
- Be motivated and a self-starter.
- Detailed understanding of the local area.
- Ability to accept rejection in a proactive manner.
- Coachable, quick learner, and open to feedback.
Benefits
- In person, onsite training offered.
- This can be a hybrid remote position based on performance, and could be face to face as needed.
- Competitive health benefits and diverse culture, our teams continue to lead our industry.
- New Hires are eligible for Health Benefits Day 1 of employment (medical, dental, and vision that encourage preventative care).
- Working in Marketing includes excellent perks like team member travel.
- Our Go Hilton Team Member Travel Program offers deeply discounted rates at Hilton properties world-wide.
- Friends and Family discounts are also a part of the Go Hilton Team Member Travel Program.
- 401K, which HGV will match up to 4% annually.
- Paid Time Off that allows for adventure, self-discovery, relaxation, or recuperation.
- Potential income of $75,000 or higher – uncapped and based on performance.
- Internal career mobility with a growing company.
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