Experienced Customer Service Agent - MAF (Part-Time) at arenaflex
Job Summary:
Join the arenaflex team as an Experienced Customer Service Agent - MAF (Part-Time) and become a part of a dynamic team that delivers exceptional customer experiences. As a Customer Service Agent, you will be the face of arenaflex, providing legendary customer service to our passengers, handling ticketing and check-in, and resolving any issues that may arise. If you're a people person with excellent communication skills and a passion for delivering exceptional customer experiences, we want to hear from you!
About arenaflex:
arenaflex is a leading airline that prides itself on providing friendly, reliable, and low-cost air travel to our customers. Our team is dedicated to delivering exceptional customer experiences, and we're looking for talented individuals like you to join our team. As a Customer Service Agent, you will be part of a dynamic team that works together to ensure our customers have a seamless and enjoyable travel experience.
Job Description:
Pay and Benefits:
* Competitive hourly rate of $19.63 per hour, with opportunities for future increases
- Opportunities for overtime and shift premiums
- Comprehensive benefits package, including:
+ Fly for free on any open seat on all arenaflex flights (and for your eligible dependents too!) + Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck + Potential for annual ProfitSharing contribution toward retirement - when arenaflex profits, you profit! + Explore more benefits at [arenaflex benefits page]
Responsibilities:
* Provide friendly service to and maintain positive relationships with all internal and external customers
- Work in a cooperative spirit to ensure the success of arenaflex
- Responsible for providing legendary customer service to people desiring to travel, use cargo or baggage service by attending to their needs
- Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems
- Responsibilities include greeting and handling customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage
- Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner
- Deals with mishandled customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by arenaflex
- Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from customers and other visitors to the airport terminal
- Completes forms and reports as required by arenaflex
- Writes irregularity and complaint reports as required
- Duties may vary due to the size and organization of the station
- Must be able to meet any physical ability requirements listed on this description
- May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities:
* Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
- Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations
- Ability to work well with others as part of a team, meet the public, and work under stressful situations
- Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period
- Must be aware of hazardous situations and be able to handle emergencies as needed
- Must work under tight time constraints to accomplish quick turns of aircraft
- Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
- Must be able to perform all job functions within a limited space
- Must be able to effectively communicate verbally by telephone, face to face and on public address systems
- Must possess good written and oral skills
- Must be able to communicate information and instructions verbally or via radio equipment
Education:
* No education requirement
Experience:
* No experience requirement
Licensing/Certification:
* Must be able to obtain a SIDA badge and meet all local airport requirements
- May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights
Physical Abilities:
* Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces
- Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods
- Must maintain the ability to wear prescribed uniforms
Other Qualifications:
* Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
- Ability to work shift work and/or overtime
- Foreign language skills are desirable, but not required
- Pay amount does not guarantee employment for any particular period of time.
Work Environment and Company Culture:
* As a Customer Service Agent, you will be working in a fast-paced environment with a dynamic team of professionals who are passionate about delivering exceptional customer experiences.
- arenaflex is committed to providing a safe and inclusive work environment that fosters creativity, innovation, and growth.
- We offer a comprehensive benefits package, including opportunities for professional development and career advancement.
How to Apply:
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Apply now to become a part of the arenaflex team as an Experienced Customer Service Agent - MAF (Part-Time). Apply Job!
Job Posting End Date:
03/28/2025 Apply for this job