Experienced Customer Support Associate – Veterinary Community Engagement
Join our dynamic team at arenaflex, a pioneering company transforming the animal health industry through innovative eCommerce and mobile platforms. arenaflex's mission is to empower veterinary professionals to focus on what matters most – delivering exceptional care to their patients. As a key member of our support team, you will play a vital role in ensuring a seamless and delightful experience for our vibrant community of veterinary professionals.
About arenaflex
arenaflex is a growth-stage company backed by prominent investors in Silicon Valley and NYC, with a strong presence in the $50B+ animal health industry. Our community of over 17,000 veterinary hospitals employs tens of thousands of veterinarians, delivering care to millions of animals across the United States. We're a team of passionate individuals driven by a shared vision to modernize the animal health industry and make a meaningful impact on the lives of pets and their owners.
The Role
As an Experienced Customer Support Associate, you will be responsible for engaging with our community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of the arenaflex platform. You will work collaboratively with our team to provide an exceptional experience for our users, leveraging live chats, phone calls, emails, internal discussion boards, and platform demos.
Key Responsibilities
* Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner
- Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
- Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
- Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
- Work with vendor and industry partners to streamline communication and alerts between systems
- Help to continuously develop and expand processes in order to streamline support workflows
You Should Have
* 1 year of relevant, customer-facing work experience
- 2 Year Associate's Degree or 4 Year College Degree
- Excellent written and verbal communication skills
- Experience in chat support preferred
- Patience and compassion when handling difficult situations
- Ability to adapt quickly and manage many concurrent responsibilities
- A strong desire to learn and help our customers succeed
- A positive attitude and one-for-all team mentality and excellent collaboration skills
- Tech/start-up work experience is a plus but not required
Benefits (Full Time Roles)
* 100% remote within the USA
- Medical, Dental, and Vision Insurance
- Automatic 401k contribution
- Employee referral program
- At-home office set up
- Bi-annual company retreats
- Open vacation policy
- Equity
- Monthly team events
Compensation
The typical base pay range for this role across the U.S. is: $50,000/year - $80,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $55,000 - $75,000 + bonus + equity + benefits. This salary range is a good faith estimate of what arenaflex may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience.
Why Join arenaflex?
* Be part of a dynamic team transforming the animal health industry
- Work with a talented group of individuals passionate about making a difference
- Enjoy a comprehensive benefits package and competitive compensation
- Have the opportunity to grow and develop your skills in a fast-paced, innovative environment
- Contribute to a company that values diversity, equity, and inclusion
How to Apply
To apply for this exciting opportunity, please submit your application through arenaflex's Careers Page. The application deadline is accepted on an ongoing basis.
Important Note
arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation.
Scam Alert
We want to ensure that you're well-informed about a serious matter affecting the job market. Scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Please be cautious of other sources claiming to represent arenaflex or any organization that you're interested in. Stay on the lookout for authentic communications from our company, and never provide sensitive personal or financial information during the application process.
Let's Work Together
We're excited to hear from you and learn more about your qualifications and experience. Apply now to join our dynamic team at arenaflex and be part of a mission to transform the animal health industry. Apply for this job