Experienced Program Specialist – Customer Service and Operations
At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences across our global network. As a Program Specialist on our Device and Digital Command Center (D2C2) team, you'll play a vital role in driving innovation, solving complex problems, and advocating for timely customer experience resolution. If you're passionate about technology, customer service, and collaboration, we'd love to hear from you!
About arenaflex's D2C2 Team
Our D2C2 team is a global powerhouse that supports widespread customer experiences within arenaflex's Device, Digital, and Alexa network. With sites in India, Europe, and the US, we're committed to providing 24/7, 365-day-a-year support to our customers. Our Program Specialists work closely with tech and non-tech stakeholders to influence and guide, while advocating for timely customer experience resolution. If you're someone who thrives in a fast-paced environment, enjoys learning about new technology, and is passionate about solving problems, this opportunity may be perfect for you!
Key Responsibilities
As a Program Specialist, you'll be responsible for: - Managing widespread broken customer experiences from start to finish with an appropriate sense of urgency - Creating, maintaining, and sharing written narratives related to the investigative journey - Advocating for long-term solutions after customer experience mitigation - Analyzing customer contacts and related data trends - Applying good judgment in prioritizing tasks, navigating ambiguity, and time management - Thinking big to drive process and product improvements on behalf of the customer experience - Staying up-to-date on arenaflex's Device, Digital, and Alexa products and services by understanding how all product offerings are tied together - Remaining calm during crisis situations and maintaining good comportment
A Day in the Life
At arenaflex, we thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our team is passionate about making a global impact, and we're committed to fostering an inclusive culture that empowers Amazonians to deliver the best results for our customers.
Requirements
To succeed in this role, you'll need: - 1+ years of customer service experience - Experience using data and metrics to determine and drive improvements - Ability to work weekends and most holidays - Familiarity with Microsoft Office Suite - Skillful in navigating various types of technology - Knowledgeable in pulling and analyzing large sets of data - Experience in project/program management and/or operations in a customer service environment
Preferred Qualifications
- Experience working in a global team environment - Knowledge of arenaflex's Device, Digital, and Alexa products and services - Strong written and verbal communication skills - Ability to collaborate with diverse stakeholders, including leadership - Experience with data analysis and reporting tools
Benefits and Compensation
arenaflex offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $36,900/year in our lowest geographic market up to $58,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.
About arenaflex's Inclusive Culture
arenaflex is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
How to Apply
If you're passionate about this role and want to make an impact on a global scale, please apply via our internal or external career site. This position will remain posted until filled. Apply for this job