Customer Care Professional-Monetary Banking Operations

About the position At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? American Express is proud to make available a set of on-line deposit products provided by American Express National Bank. In support of these products for both consumer and commercial customers, Enterprise Bank Servicing within the Banking Servicing Network is hiring Rep-Cash Management - CCP Operations Roles. This role is a member of the Monetary Operations Teams where you will deliver a world-class experience for American Express National Bank, assisting consumer and commercial customers. You'll provide personalized customer service of the highest level by supporting our customers with a positive and professional attitude while ensuring their accounts are handled accurately within service level agreement and regulatory guidelines. As a Banking Operations Colleague you may be responsible for handling inbound/outbound calls on accounts while maintaining a professional working relationship between American Express, the customer and external banks. You will service our customer requests by gathering and analyzing critical data to determine the appropriate course of action. As a member of this team, you must possess resilience, accountability and passion to work in this fast-paced, high-performing team environment while managing competing demands. You will be part of a team that is responsible for the daily processing of all monetary transactions, such as wire transfers, ACH and Check Processing transactions amongst any other required monetary or servicing requests. All Monetary Operations processes are highly regulated and scrutinized by compliance requiring colleagues to ensure a high level of organization and ability to quickly pivot to meet needs. Colleagues may partner with leadership on projects, data validation and supporting exam management efforts for all of Banking Servicing Networks. We must ensure proper due diligence is performed prior to the movement of any monetary transactions.

Responsibilities

• Be extremely detail oriented and the ability to analyze and understand banking, financial and servicing processes from numerous sources
• Possess intuitive and deductive reasoning skills
• Comfortable making decisions and recommendations in unclear circumstances
• Willingness to be involved in business initiatives that drive career development and team engagement
• Communicate effectively with customers and all levels of leadership
• Come with resilience and dedication for delivering top notch service
• Ensuring quality and compliance metrics are maintained
• Accuracy and efficiency is key in managing all processes and tracked for productivity metric
• Take on additional responsibilities within Operations based on overall business needs to drive business initiatives and support career development and team engagement

Requirements

• 2+ years’ experience in Operations or Banking preferred
• Must have excellent analytical, written, and verbal communication skills
• Must have strong time management skills
• Ability to work under pressure while managing multiple tasks effectively
• Strong computer literacy with a solid working knowledge of current internet technology, the ability to research information for business related purposes and proficiency with Microsoft Office products
• Proven adaptability to a quickly changing environment
• Thought Leadership and ability to see impacts uphill, downhill and end to end impacts from an enterprise perspective
• The drive to continually improve personal performance, customer satisfaction, operational goals, and business brand
• Must be team oriented and come with a collaborative attitude and approach
• This role is hybrid role. Candidates must work in the office a minimum of 3 days a week based on predetermined scheduling
• Flexibility to work anytime between the hours 6:00am-9:00pm

Benefits

• Competitive base salaries
• Bonus incentives
• 6%25 Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

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