Job Title: Evening Shift Customer Service Specialist - Dynamic Call Center Team at arenaflex
Job Description:
About arenaflex
At arenaflex, we pride ourselves on being a leading provider of innovative security and facility services across North America. Our mission is to create a culture that positively impacts the communities and customers we serve. We believe that our employees are the backbone of our organization, and we strive to provide a dynamic, welcoming, and collaborative work environment that fosters growth, learning, and success.Join our Team at arenaflex
We are seeking a highly motivated and customer-focused Evening Shift Customer Service Specialist to join our Service Assurance Center (SAC) team in Richardson, TX. As a key member of our call center team, you will play a critical role in ensuring on-time, uninterrupted coverage of all post locations and accurate pay for officers. If you are a team player with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.About the Role
As an Evening Shift Customer Service Specialist, you will be responsible for handling a high volume of both inbound and outbound calls. You will work closely with our Service Assurance Center (SAC) team to ensure seamless communication with our clients, employees, and site schedules. This is a full-time, in-office role that requires weekends, and you may be required to work on holidays if they fall on your regularly scheduled workdays.Key Responsibilities:
- Identify scheduled shifts where an employee has failed to log in/out and adjust schedules to reflect actual service hours of employees in real time
- Create attendance exception records based on changes to schedules where appropriate
- Monitor safety check calls and respond to emergency situations by contacting appropriate personnel and documenting with incident reports
- Notify account managers through calls and call notes on anything that needs to be corrected with their accounts, employees, or site schedules
- Handle local office calls during normal office hours and transfers calls to appropriate personnel
- Receive after-hours call forwarding from all arenaflex offices and take appropriate action
Qualifications and Requirements
To be successful in this role, you will need to possess the following qualifications and requirements:Essential Qualifications:
- High School diploma or equivalent
- Minimum of 1 year of consecutive and verifiable work experience in the customer service field
- Basic proficiency with Excel, Outlook, and Microsoft Teams
- Excellent customer service phone etiquette skills
- Able to navigate a web-based system, while assisting callers
- Ability to work in a team environment and work independently
- Ability to work in a fast-paced environment and multi-task with accuracy
Preferred Qualifications:
- Prior high volume call center experience with both inbound and outbound calls
Benefits and Perks
As an arenaflex employee, you will enjoy a comprehensive benefits package, including:- Medical, dental, vision, basic life, AD&D, and disability insurance
- Enrollment in our company’s 401(k) plan, subject to eligibility requirements
- Eight paid holidays annually, five sick days, and four personal days
- Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Work Environment and Culture
At arenaflex, we pride ourselves on creating a dynamic, welcoming, and collaborative work environment that fosters growth, learning, and success. Our Service Assurance Center (SAC) team is a fast-paced and exciting place to work, with opportunities to learn and develop new skills. We are committed to providing our employees with the tools and resources they need to succeed in their roles and achieve their career goals.Compensation and Schedule
The compensation for this role is $17.00 per hour, plus tiered retention/performance bonus eligibility. The available schedules for this role are:- Evening shift (2:30pm - 11:00 pm, with a 30-minute unpaid meal break)
- Overnight shift (11:00pm - 6:30 am, with a 30-minute unpaid meal break)