Experienced Full-Time Luxury Retail Customer Service Representative – Leather Shoe & Handbag Repair Company in New York City, NY at arenaflex
Are you passionate about delivering exceptional customer experiences and working with luxury leather products? Do you have a keen eye for detail and a passion for fashion? If so, we invite you to join our dynamic team at arenaflex as a Full-Time Luxury Retail Customer Service Representative.
About arenaflex
arenaflex is a leading provider of luxury leather repair and care services in New York City. Our boutique is dedicated to delivering exceptional customer experiences and providing top-notch services for our discerning clients. We value dedication, hard work, creativity, and innovation, and we're committed to providing the ultimate experience for our clients.
Job Summary
As a Full-Time Luxury Retail Customer Service Representative, you will play a crucial role in consistently providing a superior level of service to our clients while increasing client conversion and retention, driving business revenue, and inspiring customer loyalty. You will be responsible for advising and assisting customers with their leather repair and care needs, providing hands-on technical support for the repairing of luxury leather products, and entering repair work orders into POS and online systems.
Responsibilities
* Advise and assist customers with their leather repair and care needs in person or over the phone
- Provide hands-on technical support for the repairing of luxury leather products
- Enter repair work orders into POS and online systems
- Assist customers with service, work estimates, or existing work order questions
- Collaborate with the sales team to increase client conversion and retention
- Participate in ongoing training and development to stay up-to-date on the latest techniques and technologies
- Maintain a clean and organized workspace, adhering to arenaflex's high standards of quality and customer service
Qualifications
* Previous after-sales experience in shoe & handbag repair is a plus
- Applicants with long-term plans to stay are preferred, as this job is technical and requires training and considerable investment from our staff
- Experience in leather/garment care or the luxury goods industry is a plus
- Strong attention to detail and inspection
- Must be reliable, get to work on time, and be able to work your shift
- Must be able to lift boxes over 25 pounds
- Knowledge of CRM software, Google G Suite, and/or other POS software is a plus
- High school diploma or equivalent required; degree in a related field (e.g. fashion, business, hospitality) is a plus
Skills and Competencies
* Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong attention to detail and ability to maintain high standards of quality
- Ability to work collaboratively as part of a team
- Strong customer service skills and ability to provide exceptional customer experiences
- Ability to learn and adapt quickly to new technologies and processes
Career Growth Opportunities and Learning Benefits
* Ongoing training and development opportunities to stay up-to-date on the latest techniques and technologies
- Opportunities for career advancement and professional growth within arenaflex
- Collaborative and dynamic work environment with a team of passionate and dedicated professionals
- Access to industry-leading training and development programs
- Opportunities to work with high-end luxury brands and products
Work Environment and Company Culture
* arenaflex is a dynamic and inspiring fashion family that values dedication, hard work, creativity, and innovation
- Our boutique is located in the heart of New York City, providing a unique and exciting work environment
- We offer a collaborative and supportive work environment, with a team of passionate and dedicated professionals
- We prioritize work-life balance and offer flexible scheduling options to support our employees' needs
- We offer a comprehensive benefits package, including paid time off, health insurance, and retirement savings plan
Compensation, Perks, and Benefits
* Competitive salary range: $46,000 - $50,000 per year
- 10% commission on retail product sales in-store
- Paid time off and holidays
- Health insurance and retirement savings plan
- Opportunities for career advancement and professional growth within arenaflex
- Collaborative and dynamic work environment with a team of passionate and dedicated professionals
How to Apply
If you're passionate about delivering exceptional customer experiences and working with luxury leather products, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees, regardless of their background, culture, or identity. Apply for this job