Experienced Bilingual Customer Support Specialist - Overnights in Yorba Linda, CA
At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our customers' expectations. As a leading distributor of shipping, industrial, and packaging materials, we're committed to providing top-notch support to our customers across North America. We're now seeking an experienced Bilingual Customer Support Specialist to join our team in Yorba Linda, CA.
About arenaflex
arenaflex is a family-owned company with over 9,000 employees across 13 locations. We're proud to be North America's leading distributor of shipping, industrial, and packaging materials. Our company is built on stability and success, and we're committed to providing a supportive and collaborative work environment for our employees.
Job Summary
As a Bilingual Customer Support Specialist, you'll be responsible for delivering exceptional customer experiences through phone, email, and chat support. You'll be the face of arenaflex, providing product recommendations, handling account inquiries, and building strong relationships with our customers. If you're fluent in both English and Spanish, have excellent problem-solving and communication skills, and are eager to learn, we want to hear from you!
Responsibilities
* Process customer orders, make product recommendations, and handle account inquiries using world-class technology
- Be a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
- Build business relationships with customers over phone, email, and chat
- Understand customer needs and recommend arenaflex's best solutions
- Help customers navigate arenaflex's website and online ordering
- Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction
Minimum Requirements
* High school diploma or equivalent; Bachelor's degree preferred
- Excellent problem-solving, listening, and communication skills
- Prior customer service experience is a plus, but if you're eager to learn, we'll train you!
- Bilingual (English/Spanish) - fluent in both verbal and written forms
Preferred Qualifications
* Experience in a fast-paced customer support environment
- Knowledge of shipping, industrial, and packaging materials
- Familiarity with CRM software and other customer support tools
- Strong analytical and problem-solving skills
- Ability to work in a team environment and collaborate with internal teams
Benefits
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs
- Paid holidays and generous paid time off
- Tuition Assistance Program that covers professional continuing education
- Employee Perks:
+ Best-in-class, clean, modern facilities + First-class fitness center and nearby walking path
Work Environment and Culture
* arenaflex is a drug-free workplace
- EEO/AA Employer/Vet/Disabled
- Collaborative and supportive work environment
- Regular team events and social activities
- Opportunities for growth and development in a dynamic and fast-paced industry
Compensation and Perks
* Pay from $27 to $32 per hour with significant growth and earning potential!
- Includes $4 Shift Differential
- Comprehensive benefits package, including health insurance, 401(k), and tuition assistance
- Generous paid time off and holidays
- Employee perks, including a first-class fitness center and nearby walking path
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our team as a Bilingual Customer Support Specialist in Yorba Linda, CA.
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Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!
arenaflex
Yorba Linda, CA
Phone:
[insert phone number]
Email:
[insert email]
Join our team and become a part of arenaflex's success story!
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