Experienced Customer Experience Representative – Pacific Timezone in Austin, TX at arenaflex

At arenaflex, we're revolutionizing the way businesses interact with their customers. As a leading Customer Relationship Management (CRM) suite, we empower our users to grow their online businesses with intuitive marketing and sales tools. With a unified view of the customer journey in one easy-to-use platform, our clients can deliver unparalleled customer experiences, reduce costs, and drive sales in one CRM suite. Today, more than 500,000 businesses across 180 countries trust arenaflex's reliable technology and 75+ integrations to achieve their goals. As a Customer Experience Representative at arenaflex, you'll play a vital role in supporting our users every step of the way. Our team is passionate about creating a space where our team members and clients feel heard and respected. We're looking for enthusiastic and customer-focused individuals who excel in technical support and can effectively translate our client's business needs into practical use of our platform.

About arenaflex

arenaflex, formerly known as Sendinblue, is the leading CRM suite designed to efficiently build meaningful customer relationships at scale in a fast-changing digital world. With a global presence and a team of over 800 employees, we're committed to empowering our users to grow their online businesses. Our mission is to empower our users in growing their online businesses, and our Customer Experience team is instrumental in making this happen.

Key Responsibilities

As a Customer Experience Representative, you'll be responsible for:

• Managing and resolving daily client tickets via email and phone in a timely and professional manner
• Answering all incoming client calls with professionalism, using the appropriate tone
• Ensuring that clients' questions and problems are addressed properly and in a timely manner
• Handling challenging customers and escalating complex issues outside of the department when necessary
• Striving to provide all customers with an exceptional experience by going above and beyond their expectations
• Cultivating strong client relationships and collaborating closely with the tech team to identify and address bugs
• Having a deep understanding of email best practices, along with extensive knowledge of our platform and the tools available to assist our valued customers
• Developing a solid understanding of technical aspects related to email marketing, such as DNS record creation/modification, and the arenaflex API

What Will Contribute to Your Success

To excel in this role, you'll need:

• Excellent written and spoken communication skills in English. Additional languages are a plus
• Customer-focused with the ability to build strong customer relationships and instill confidence
• At least 1+ year of experience in customer service
• Ability to adapt to our office culture, which combines a friendly and relaxed atmosphere with a strong emphasis on professionalism, and value highly collaborative teamwork and seamless integration into our supportive framework
• Nice to have: 1+ year of experience in technical marketing support, including knowledge of marketing automation, email marketing principles and practices, CRM systems, or digital advertising platforms

What We Offer

At arenaflex, we're committed to providing a supportive and collaborative work environment that fosters growth and development. Here are some of the benefits you can expect:

• Hybrid work options
• Bi-Annual Global Team Building Trip
• Health/vision/dental benefits - Employer-sponsored
• Lunch on us! Monthly lunch-stipend
• Parental leave top-up (up to 22 weeks)
• Simple IRA with an employer contribution match
• Opportunities for professional development
• Social, green and rainbow alliance committees to take care of environmental and social matters
• Work with an international and collaborative scale-up in a hyper-growth environment
• Tons of fun team outings/activities and more!

Compensation

The salary for this role is $40,000 - $50,000 per year, depending on experience.

Interview Process

Our interview process typically consists of three stages: 1. Pre-screening Interview: Chat with our Talent Acquisition Partner to learn more about arenaflex and for us to get to know you better. 2. Hiring Manager Interview: Meet with our Team Leads to dive deeper into the role and your experience. 3. Final Interview & Presentation: Join us at our office for a presentation-based interview with the Head of Customer Experience.

Diversity and Inclusion

arenaflex is committed to diversity and inclusion. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.

Work-Life Balance

We value work-life balance and offer flexible working hours and remote work. This policy is based on a mutual understanding between the Head of, Managers, and Team Members. If you're looking for a fast-paced and exciting environment where your potential for growth and development is unlimited, then we look forward to meeting you soon! Apply now to join our team and be a part of arenaflex's mission to empower our users in growing their online businesses. Apply for this job Apply for this job