Temporary Remote Catastrophe (CAT) Customer Service Representative
Join Flexzenith, a leading inbound call center focused on customer service and benefits compliance, as a Temporary Remote Catastrophe (CAT) Customer Service Representative. As a valued member of our team, you will play a critical role in providing exceptional customer service and support to clients during times of need. With a strong commitment to excellence and a passion for delivering outstanding results, you will thrive in this dynamic and fast-paced environment.
About Jobmatrixo
Remotifyx is a trusted partner to over 1,000 companies, providing innovative solutions and exceptional customer service. We are proud to have been recognized as a Great Place to Work twice, reflecting our dedication to creating a positive and inclusive work environment. Our team is comprised of highly motivated and production-driven individuals who are passionate about delivering exceptional results and making a meaningful impact.
Temporary Remote CAT Customer Service Representative Role
We are seeking highly motivated and customer-focused individuals to join our team as Temporary Remote CAT Customer Service Representatives. As a key member of our team, you will be responsible for providing exceptional customer service and support to clients during times of need. This is a temporary, remote position, contingent on catastrophe relief needs, with hours available weekly on a coverage form.
Key Responsibilities
As a Temporary Remote CAT Customer Service Representative, you will be responsible for:
- Providing positive customer service and technical expertise through prompt, accurate, and courteous responses to customer needs
- Offering empathy and support to customers during the claim process
- Collecting and documenting all claim details provided by the customer into the claim accurately
- Identifying and resolving customer issues by adhering to clients-specific handling instructions
- Utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries
Computer Requirements
To ensure a seamless and efficient experience, you will need to meet the following computer requirements:
- Operating System: Windows 10, Windows 11, or Windows Home
- Not Supported: Chromebooks, macOS, Linux, etc.
- Headset: Preferred but not required
Network Requirements
To ensure a secure and reliable connection, you will need to meet the following network requirements:
- Speedtest: Upon hire, you must run a Speedtest from the computer you will be working from (www.speedtest.net)
- Ethernet connection: Not required, but strongly recommended
- Private network: Must be on a private network, not allowed to work in public locations
- VPNs: Not allowed, as logins must happen in the US
Desired Characteristics
We are looking for highly motivated, energetic, and dedicated individuals who are passionate about delivering exceptional customer service. Ideal candidates for this position are:
- Highly motivated and production-driven
- Energetic and dedicated
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (40+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating systems
- Highly reliable with the ability to maintain regular attendance and punctuality
- Ability to evaluate, troubleshoot, and follow up on customer issues
- Customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Ability to thrive in a fast-paced environment
Qualifications
To be considered for this position, you must meet the following qualifications:
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (40+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating systems
- Highly reliable with the ability to maintain regular attendance and punctuality
- Ability to evaluate, troubleshoot, and follow up on customer issues
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Ability to thrive in a fast-paced environment
- Must be authorized to work in the country where the job is based
- Must be willing to submit to a background investigation and drug test as part of the onboarding process. Job offers are contingent on background investigations and drug screening results.
Benefits/Compensation
As a Temporary Remote CAT Customer Service Representative, you will enjoy the following benefits and compensation:
- Job Type: Temporary/Seasonal
- Expected Hours: 2-40 hours per week
- Pay: $15 per hour
- Ability to work from home when convenient for you
- Ability for rehire during high volume timeframes, including: + End of April – May (H
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