Director Product & Retention
Full-Time | Remote | $200,000+ Salary + Benefits + Bonuses
About the Role
This is a full-time, salaried leadership position—not a contract or temporary gig. As the Director Product and Retention, you’ll lead everything related to product in terms of retention, optimizing the existing product, onboarding and customer experience. Your mission? Increase adoption, usage and retention of the our product through refinement. In short your role is to use data, customer feedback, your gut and any other resources to optimize and refine the EXISTING product. Your job is to take what we already have and improve/optimize it for the customer. If you love to endlessly refine and optimize experiences via data, this is your dream role. What You’ll Do
- ✅ Ensure we collect data and feedback on the product in the most effective way possible. Then deploy it to increase retention and adoption while decreasing churn.
- Hyper optimize onboarding to increase set up and adoption rates
- ️ Optimize the customer experience of existing features to increase use, ease of understanding and results.
- Improve how we communicate results, success and interact with the customer via our dashboard and communications.
- Figure out where the software is confusing or failing customers. Then design elegant and simple solutions to improve the experience.
- Work hand and hand with support to figure out the best ways to retain and improve customer experience.
- Create and improve our bug/error detections systems. Then prioritize maintenance and fix priority based around what's most important in relation to retention so that our work is as effective as possible.
- Work hand and hand with our development teams in achieving all the goals above.
- Be a one-person army in the beginning—hands-on, all-in
Leadership & Team Building While your initial focus will be execution, you’ll eventually have the opportunity to build out your own affiliate team. Make no mistake: This is an extremely hands-on role to start. You’ll be in the trenches, driving results from day one—with operational assistance.
Requirements
- Proven track record reducing churn and increase usage of SaaS products with significant revenue/customer
- Preferably 5–10 years in software, results are paramount however.
- Vast experience with customer data collection and analyzing then deploying the data with results.
- ️ Strong skills in working with developer work flows and communicating with development teams. Extremely competence in learning and working within common developer workflows.
Compensation
- Base salary: $250,000
- Significant bonuses tied to performance
- Salary is based on experience, skills, and level
- Benefits not included in base salary (see below)
Location
- 100% Remote — work from anywhere
Benefits
- ️ Unlimited time off (really)
- Additional benefits to be discussed based on your needs
Our Culture: Extreme Anti-Bureaucracy HYROS is radically hands-on. We don’t do fluff. No PowerPoints. No endless meetings. No politics. No fake productivity. We’re not Google or Tesla—you won’t be launching rockets or trending on Twitter. But we are building one of the most aggressive AI-powered marketing platforms on Earth —something that will redefine how marketing is done. Our ambition? To stand shoulder-to-shoulder with HubSpot, Intercom, Slack, and Databricks as one of the most legendary SaaS growth stories ever told. What You Get
- Deep respect and real ownership
- Massive autonomy (we hire smart people to trust them)
- Transparent, honest communication—always
- Excellent compensation that grows with your results
- Clear goals, measurable outcomes, and true career advancement
- Mentorship and investment in your growth—technical, strategic, and leadership
️ This is a Long-Term Role at a Long-Term Company We’ve been building together for nearly a decade. If you’re ready to go deep, not just fast, this is where you belong. Ready to Join Us? We look forward to meeting you. Apply tot his job Apply To this Job