Administrative Assistant
ePlace Solutions, Inc. is a national risk management company providing HR and Cyber Security consulting to over 50,000 businesses throughout the United States. They are seeking a detail-oriented and customer-focused Administrative Assistant to provide clerical and administrative support to management and clients, ensuring efficient daily business operations.
Responsibilities
- Serve as the front-line contact for incoming calls by managing multiple phone lines, screening and announcing callers, responding to routine inquiries, and accurately documenting and forwarding messages
- Monitor and maintain the general voicemail system
- Prepare and respond to written correspondence with clients, providing technical assistance and timely support as needed
- Correspond with insurance carriers to verify expired or missing policies and update system records and contact information accordingly
- Perform accurate data entry and ongoing account maintenance in the company’s Customer Relationship Management (CRM) and Venice systems
- Verify documentation, import online assignments, monitor daily assignment emails, and process account changes in a timely manner
- Assist with data imports to support operational continuity during staff absences
- Act as the primary point of contact for client training assistance and system setup
- Provide step-by-step guidance via phone and email on user setup, profile edits, training group creation, training assignments, and report generation
- Troubleshoot technical issues and complete setup tasks on behalf of clients when necessary
- Serve as the primary contact for the Employee Complaint Hotline, responding to callers using approved scripts, documenting complaints, forwarding information to designated contacts, and tracking all communications in the company’s Customer Relationship Management system (CRM)
- Establish and administer complaint hotlines for employer clients, including assigning hotline codes and creating and distributing welcome communications and posters
- Review email templates before distribution, coordinate weekly welcome emails, and assist with the creation, editing, and distribution of email communications
- Add, edit, and maintain website resources as required
- Maintain a professional demeanor and present a positive, professional image in all interactions with clients, management, and team members
Skills
- A minimum of one (1) year of clerical experience in a moderate‑volume office environment
- Team‑oriented and professional
- Possess strong written and verbal communication skills
- Be comfortable using a computer and speaking over the phone in all aspects of work
- Have a high level of efficiency and comfort with multitasking
- Ability to type at least 50 words per minute with accuracy
- Intermediate proficiency in Microsoft Office applications, including word processing, spreadsheets, and email
- Ability to perform essential job functions, including regularly walking, sitting, standing, reaching, bending, speaking, listening, and lifting up to 20 pounds
- Spanish language proficiency is preferred but not required
Benefits
- Paid vacation, sick leave, and holidays.
- Health, dental, and vision insurance, long-term disability, and voluntary short- term disability, life insurance, flexible spending account, and pet insurance.
- 401(k) safe harbor plan.
- Flexible hybrid work schedule with a relaxed in‑office environment.
Company Overview