Servicing Specialist I

New American Funding is seeking an Insurance Services Specialist to monitor their insurance vendor and ensure compliance with flood insurance guidelines. The role involves reviewing reports, addressing escalations, and implementing process changes in collaboration with the supervisor.

Responsibilities

• Work insurance reports daily, monthly, or bi-monthly to monitor our insurance vendor disburses premiums timely or letters are sent out timely according to the business rules and investor guidelines
• Review reports to ensure all loans in a flood zone have flood coverage and meet flood guidelines
• Works insurance, flood, and loss draft related tasks within MSP
• Address and log escalations on hazard, loss draft, and flood issues for inquiries, disputes, and complaints to ensure they are handled within specified timelines
• Communicates with borrowers and or agents as necessary to resolve inquiries
• Works with the supervisor to identify, define, and implement process changes

Skills

• Candidate must have at least 1 - 2 years of knowledge in escrow – Insurance, Loss Draft, Flood Services
• Minimum 1 - 2 years of mortgage experience
• In-depth knowledge of MSP, with at least 3 years recent experience working with MSP
• History of reliable attendance
• Combination of education and experience that provides the necessary skills and knowledge to perform the essential job functions
• Has knowledge of commonly used terminology, concepts and practices and procedures within the mortgage industry
• Good organizational skills and the ability to meet deadlines while working under pressure
• Must have demonstrated ability to achieve goals
• Handle simultaneous tasks and projects in a fast-paced environment
• Able to work independently, as well as part of a team
• Excellent verbal and written communication skills
• Strong PC skills
• Must be proficient in MS Windows, MS Outlook, MS Office Suite, MS SharePoint
• Ability to interact professionally with a diverse group, including other business units, managers, subject matter experts, and third-party business partners
• Must be able to verify identity and employment eligibility to work in the U.S
• Must be able to lift up to ten pounds
• Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information
• VISION: See in the normal visual range with or without correction
• HEARING: Hear in the normal audio range with or without correction
• Preferred background in escrow mortgage servicing
• Bilingual (English/Spanish) a plus

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