[Remote] Customer Onboarding Specialist (Future Openings)

Note: The job is a remote job and is open to candidates in USA. Fullpath is an AI-first tech company in the automotive space focused on creating groundbreaking technologies for dealers. They are seeking a Customer Onboarding Specialist to support the onboarding process for new and existing accounts, ensuring a smooth adoption of their software and providing excellent customer experience.

Responsibilities

• Owning the customer experience from the point of sales throughout their onboarding process with a strong understanding of automotive finance and insurance (F&I) workflows and terminology
• Mapping out the customers’ requirements & needs to ensure a smooth onboarding and implementation
• Implementing proactive communication flows with the customers to align expectations regarding onboarding and value delivery timelines
• Collaborating proactively with other departments involved in the onboarding process by providing clear account setup requirements and deadlines
• Identifying any process issues and/or new process building needs that arise from the evolution of our products and problem-solve by building out processes that can scale
• Educating customers on features, capabilities, and best practices to simplify adoption and align expectations
• Being the main point of contact to customers throughout onboarding and implementation (via video calls, calls, emails and chat)
• Handling the successful and smooth transfer of your customers to their dedicated customer success manager after onboarding completion
• Measuring and reporting upon the onboarding experience

Skills

• 1+ year experience in implementation, onboarding, or other customer-facing role at a SaaS start-up company
• Proven basic troubleshooting abilities
• Independent problem-solving skills and adaptivity to change
• Excellent verbal and written communication skills
• Strong work ethic and high energy levels
• Ability to multitask and collaborate with different departments
• Impeccable attention to detail
• Cares for speed and quality of delivery
• Legal authorization to work in the United States without the need for employer sponsorship now or in the future
• Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role
• Ability to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity
• Regular, reliable attendance and punctuality are essential functions of the job to ensure consistent workflow and communication
• 1+ year experience in digital advertising, Google & Facebook preferred
• Experience working within the automotive finance and insurance (F&I) domain, with a strong understanding of dealership F&I processes and terminology

Benefits

• Medical
• Dental
• Vision
• Disability
• Life/AD&D
• EAP
• 15 vacation days per year to start
• 80 hours of sick leave
• 12 paid holidays
• Paid parental leave
• 401k with company match
• Company's equity program

Company Overview