[Remote] Remote Retention Specialist
Note: The job is a remote job and is open to candidates in USA. DISH TV is a Fortune 250 company known for its innovative products and services. They are seeking a Retention Specialist to handle inbound customer interactions, influencing purchasing decisions and maintaining customer relationships with honesty and integrity.
Responsibilities
- Field inbound customer contacts within the competitive, fast-paced production environment of a Fortune 250 company
- Influence customer purchasing decisions by effectively positioning our suite of TV, internet and wireless products and services
- Customer relationships are our most important asset, and handling every interaction with honesty and integrity is at the forefront of all we do
Skills
- Minimum 1 year of experience in a quota-carrying sales role required
- Must have competitive spirit, determination, resilience, persuasive personality, growth mindset, and operate with integrity
- Full-time; hours may include evenings, weekends or holidays
- High school diploma/GED required
- Pre-employment screen
- Smartphone/device with active network connection
- Home workspace with wired internet (25 Mbps download/2 Mbps upload), USB keyboard/mouse/headset/webcam, and 2+ monitors
- Employee responsible for all setup costs (except where required by law)
- Associate's or Bachelor's degree a plus
Benefits
- Paid training
- Time off
- Medical
- Dental
- Vision
- Life Insurance packages
- HSA
- 401(K) with company match
- Employee Stock Purchasing Program
- Tuition Reimbursement
- Complimentary DISH TV
- Deep discounts on Sling TV and Boost Mobile plans
Company Overview