[Remote] Technical Support Engineer
Note: The job is a remote job and is open to candidates in USA. Customer.io is a platform that powers automated communication for over 8,000 companies. They are seeking a Technical Support Engineer to provide exceptional support to customers, triage support tickets, and collaborate with internal teams to enhance customer experience.
Responsibilities
- Communicate directly with our customers via our Support Center
- Triage a diversity of support tickets
- Work on process improvement
- Conduct regular touch points with our Product and Customer Success teams
- Help new and existing customers get up and running with our product
- Diagnose tricky situations
- Aid companies in achieving their business goals
Skills
- Experience in a technical support role and/or customer-facing role
- Familiarity or comfort with offering live channel support
- An understanding of basic programming concepts (API, variables, if-else statements, loops, etc.)
- Excellent written and verbal communication skills
- Be motivated with a self-starter attitude
- Previous work for a SaaS company or an understanding of technical platforms
- Ability to work in a fast-paced, team environment
- Availability to begin work at 7:00am or 8:00am EST
- If you know some Javascript, too, that's even better!
- Experience with the Marketing Automation industry a plus or supporting email marketing/business communication tools!
Benefits
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
- 16 weeks paid parental leave
- Unlimited PTO
- Stipends for remote work and wellness
- A professional development budget
Company Overview
Company H1B Sponsorship