Operations Coordinator

Sock Club is dedicated to delivering memorable client experiences and transforming the custom promotional products industry. The Operations Coordinator role involves managing the daily success of the order lifecycle from manufacturing through delivery, focusing on collaboration and driving improvements across the supply chain.

Responsibilities

• Lead daily production coordination, actively managing orders from approval through delivery to ensure quality and accuracy at every stage
• Execute and improve our speed advantage in the custom made-to-order market
• Maintain strong vendor relationships, monitor performance metrics, and develop actionable vendor growth opportunities
• Review and manage production costs to drive margin improvements and support overall profitability
• Support internal teams with effective communication for pre-production planning, real-time statuses, and special projects
• Action order error resolutions quickly and thoroughly to support client-focused solutions
• Contribute to and lead initiatives to meet operational objectives, improve KPIs and reinforce Sock Club’s value proposition
• Develop new processes, tools, and automations to optimize our team, vendors, and supply chain
• Analyze data to develop operational insights to inform strategic decisions

Skills

• Bachelor's degree in Business, Operations, Supply Chain, or equivalent experience
• 1+ years of industry relevant experience in manufacturing, operations, logistics, or supply chain management
• Excellent communication skills, with a proactive approach to vendor management and cross-functional teamwork
• Strong organizational skills with the ability to juggle multiple deadlines in a fast-paced environment
• Comfortable shifting priorities quickly and responding to changing business needs without missing a beat
• A results-driven mindset, always looking for ways to simplify, speed up, and scale what's working
• Comfortable working with and presenting data to shape insights that inform day-to-day decisions

Benefits

• Generous PTO
• Health benefits
• 401k match
• Profit-sharing
• Ongoing learning opportunities through mentorship, hands-on training, and innovative tools
• Collaborative culture with bright, driven teammates
• Pipelined growth opportunity as we scale our operations and product offerings

Company Overview